Freelancer profile translated to English.

Description

With 20 years of experience as the manager of a beauty salon, followed by 6 years as an employee customer relations manager, I have developed solid expertise in customer relations, commercial management, and personalized follow-up.

Accustomed to being at the heart of the business, I have learned to listen to, understand, and anticipate the needs of both clients and teams. My approach is human, structured, and solution-oriented, with a constant objective: to create a lasting relationship of trust and to contribute concretely to customer satisfaction and loyalty.

Today, I support companies with commitment, a sense of service, and a real results-driven culture.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Aquavelo
Customer Relations Manager
SPORTS
September 2019 - June 2025 (5 years and 9 months)
Saint-Raphaël, France
Customer relations and sales manager in an aquabike center for 6 years, I had to leave my job due to a chlorine allergy. Deeply loving my job, I had the idea of starting my own business as a sales assistant to relieve companies of customer reminders and follow-ups, debt management, and email management.
Société " a fleur de peau "
Business Owner
HEALTH AND WELLNESS
January 2010 - January 2020 (10 years)
Fréjus, France
Founder and manager of a beauty salon with comprehensive business management experience: customer reception and loyalty, administrative and commercial management, service coordination, and activity monitoring.
Aesthetic Treatments Personnel Management Small Business Accounting Internet Communication Supplier Negotiations