About Karen
French
Native or bilingual
Experience
- LA MERINGAIEDigital ManagerSeptember 2021 - Today (4 years and 9 months)Paris, France
- ARAKU FRANCEDigital, Social Media and Events ManagerJuly 2017 - July 2021 (4 years)Île-de-France, FranceECOMMERCE• Development, monitoring, analysis of e-commerce activity via KPIs.• Website management and animation (Magento)• Definition of the strategic planning for seasonal events and e-merchandising (Valentine's Day, Easter, Holi, Diwali, Christmas, ...)• Management of emailing databases, creation and sending of emails via Splio• Development and analysis of various e-marketing levers (newsletter, SEM, SEO) to increase turnover, traffic, brand awareness.• Platform maintenance: report and ensure bug fixes.• E-commerce website redesign and migration to Drupal (2019-2020): competitive intelligence, writing specifications, integration of new features, e-merchandising, UX, monitoring functional specifications, testing and monitoring the launch• Web customer service management. SOCIAL MEDIA• Creation and management of the editorial calendar for social networks (Instagram, Facebook, Twitter, Linkedin)• Production of monthly reports• e-PR: Management of partnerships with bloggers and influencers• Competitive intelligence in the food, luxury, and coffee sectors• Writing brand content about the brand's history EVENTS:• Researching trade shows, events, pop-up stores corresponding to Araku's image• Logistics management before, during, and after the event
- FAUCHON ParisE-commerce ManagerOctober 2016 - July 2017 (9 months)- Partnership management (Amazon Prime Now, Foodora, Interflora, Deliveroo)- Implementation of commercial operations- Monitoring and analysis of e-commerce activity via KPIs (turnover, traffic, customer database, newsletter subscribers...)- E-commerce website redesign (2018): UX (creation of personas, customer journey), benchmarking, definition of specifications and technical requirements, validation of wireframes, validation of mockups, content integration, testing,...- Website management and animation (cross-selling, e-merchandising, product description writing, translation)- Definition of the newsletter planning and content- Definition of web strategy, e-merchandising according to seasonal events (Easter, Christmas, ..)
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Education
- Master of Mass CommunicationESCE2014Master de Marketing et Communication