Freelancer profile translated to English.
Back to original languageAbout Kardiatou
I am a hardworking and motivated person who is not afraid to take on challenges. I have a strong attraction to consulting and customer support professions.
Here are some tasks I have been able to accomplish during my experiences:
- Salesforce CRM implementation
- Writing and costing specifications
- Data migrations, testing on different environments (performance, non-regression...)
- Writing documents (acceptance test plan, training materials)
- User training
- Monitoring and correcting anomalies,
- User/license management,
- Data security/visibility management...
French
Native or bilingual
English
Fluent
Can work on-site
Nantes (up to 50km)
Experience
- EngieData Security OfficerENERGY AND UTILITIESMarch 2024 - November 2024 (8 months)Saint-Herblain, FranceAnalysis of data desynchronization between Salesforce and SAP• Data correction (mass processing)• Process security through testing and creation of business process improvement materials• User assistance through ticket handling and processing• Conducting skills development sessions
- GROUPE SYDSalesforce Technical-Functional ConsultantJanuary 2022 - Today (4 years and 5 months)44800 Saint-Herblain, FranceAssisting clients in implementing a CRM:• Organizing client needs gathering workshops• Costing and configuring requests (Object and field modeling; Security management; Report and dashboard creation; Forecast management; Ergonomics design)• Conducting tests and acceptance testing• Go-live• Writing expected deliverables and training users• Participating in webinars on Salesforce updates
- AltranCRM Consultant | Salesforce (on assignment at ENGIE)April 2018 - May 2020 (2 years and 1 month)93400 Saint-Ouen, France• User assistance• Writing articles (Knowledge) to help users• Creating access and training new employees• Conducting Performance Tests, Non-Regression Tests, Evolution Tests (acceptance testing)
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Education
- Technical-Functional Consultant, Computer and Information Sciences and Related ServicesBecome, Reskilling by Fitec2021Consultant Technico-Fonctionnel, Sciences informatiques et de l''information et services apparentés
- Professional Title (TP) Level 5, Web and Mobile Web DeveloperENI Ecole Informatique2021Titre professionnel (TP) de niveau 5, Développeur Web et Web Mobile
Certifications
- AdministratorSalesforce2021
- SalesSalesforce2022