Freelancer profile translated to English.

Description

CRM Consultant – Zoho Expert

Expert:No code automation, Website Developer, CRM Administration

Hello and welcome:))👋

I am Karan, specializing in the implementation and optimization of CRM software. My expertise mainly focuses on four tools that I master perfectly: Salesforce, Microsoft Dynamics, HubSpot, and Zoho.

With a background in computer engineering and a degree from ESCP Business School,

my professional background has allowed me to collaborate with international companies

(Club Med, Dior, Estée Lauder)

🎯 My areas of expertise:

CRM Consultant: Specialist in the implementation, customization, and optimization of CRM tools such as Salesforce, Microsoft Dynamics, HubSpot, and Zoho.
No-code automation: Creation of workflows and automated processes to optimize productivity without requiring complex code.
Website development: Design and development of custom-made sites to meet the specific needs of companies.
CRM Administration: Daily management, integration of new features, and proactive maintenance of CRM systems to ensure their effectiveness.

I am ready to meet the needs of your CRM projects.

Industry field of expertise

Languages

English
Native or bilingual
French
Native or bilingual
Hindi
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

Club Med
Product Owner
TRAVEL AND TOURISM
September 2024 - Today (1 year and 9 months)
Paris, France
Microsoft Dynamics 365 - Product Owner for setting up CRM in Agile and Scrum mode
Tools: Dynamics, Power platform, Power Automate, Jira
Parfums Christian Dior
Project Manager
LUXURY GOODS
January 2024 - June 2024 (6 months)
Paris, France
Project manager for the Customer Service team, used Salesforce Cloud as CRM and mainly worked on the evolution of CRM (Workflows, Automation, Development) by adapting the markets and different functionalities
Tools: Salesforce, Agentforce AI, Service Now, Alcmeon Whatsapp Chatbot