Freelancer profile translated to English.

Description

I can help you improve your customer relationship and communication through a professional welcome, efficient management of exchanges, and rigorous follow-up of requests.

Thanks to my experience in customer relations and administrative management, I can handle call processing, appointment scheduling, and file updates with precision and responsiveness.

Serious, organized, and with good interpersonal skills, I adapt easily to the needs of each structure. Even outside my usual areas, I learn very quickly and can be operational in a short time.

I am open to other types of remote customer relations and administrative assistance missions.

Languages

English
Native or bilingual
French
Fluent

Workplace preferences

Remote only

Primarily works remotely

STC Technologie,
Medical Secretary
MEDICAL
March 2025 - April 2026 (1 year and 2 months)
Management of incoming and outgoing phone calls, call transfer, message taking, email processing with professionalism and efficiency.
Manage calendars Communication Active listening Empathy Customer follow-up
Virtuhelp
Virtual Assistant
November 2024 - February 2025 (3 months)
Real estate sector: contacting clients to improve and complete their file; contacting agencies to arrange property viewing appointments.
Omycare
Telephone Prospector
July 2024 - July 2024
Taxi sector: confirmation, information, validation and/or cancellation of reservations with clients.