Freelancer profile translated to English.

Description

🧩 Freelance Sales & Ops | Sales Structuring, CRM & Client Management

I help companies structure and optimize their sales strategy: prospecting, portfolio management, customer service, process automation.

I combine an operational and strategic approach with expertise in Sales & CRM tools (Hubspot, Salesforce, Lemlist, Lusha, Aircall…).

🎯 Goal: streamline your operations, generate growth, and enhance customer satisfaction.

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational
Spanish
Fluent
Arabic
Native or bilingual

Workplace preferences

Can work on-site

Lyon (up to 50km)

APTENIA France
Head of Sales - Microsoft Dynamics
CONSULTING AND AUDITS
April 2024 - April 2025 (1 year)
Lyon, France
📊 Strategic Analysis & Market Development
Identification of growth opportunities, target segmentation, and development of adapted sales strategies
Competitive benchmarking and recommendations to anticipate sector evolutions

🛠 Structuring & Optimizing Sales Performance
Improvement of conversion rates, structuring of sales processes, and implementation of client acquisition strategies
Implementation of new tools (CRM, Sales Tech) to streamline operations and increase productivity

📁 Project Management & Change Management Support
Coordination of cross-functional initiatives: from needs definition to operational implementation
Consulting and training for teams on best practices in business development and client management

🤝 Client Relations & Deal Management
Development and retention of a client portfolio through a consultative approach
Negotiation of high-value offers and management of complex sales cycles
Stratégie commerciale Gestion de la relation client (CRM) Gestion du cycle de vente cold calling prospection multicanal
Spring
Customer Success Manager
FASHION AND COSMETICS
May 2023 - Today (3 years and 3 months)
🎧 Customer Relations & Multichannel Support
Welcoming and assisting clients via phone, email, and chat
Personalized responses to inquiries, product advice, and proactive management of sensitive situations
Handling complaints, dispute resolution, follow-up, and reminders with a focus on relationship excellence
📈 Continuous Improvement & Structuring
Development of personalized phone scripts to enhance communication effectiveness
Implementation of customer satisfaction surveys and analysis of feedback to identify areas for improvement
Participation in internal meetings to evolve processes and propose concrete solutions
🔧 Tools & CRM Management
Data entry, updates, and tracking of client interactions via CRM (Gorgias, Hubspot, etc.)
Coordination with internal teams (tech, logistics, product) to streamline customer journeys
Analysis of unexpressed client needs to anticipate their expectations and enhance loyalty
CHARGEBOX FRANCE
Business Developer
E-COMMERCE
September 2022 - May 2023 (8 months)
● **Sales Development and Prospecting**: Identification and qualification of new prospects, multichannel approach (phone, email, social networks), and opening new market opportunities.
● **Market Expansion in France**: Structuring and developing the luxury hotel and Leclerc store segments, adapting the offer to the specificities of these markets.
● **Growth Strategy**: Development and implementation of action plans to increase revenue and strengthen market presence.
● **Customer Needs Analysis**: Assessment of expectations, proposal of adapted solutions, and satisfaction monitoring to maximize retention.
● **Sales Performance Management**: KPI monitoring, reporting, and optimization of actions to meet and exceed set objectives.
● **Cross-functional Collaboration**: Working synergistically with technical teams to refine offers and adapt sales pitches.

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Master 2
Université de Malaga
2023
Master 2 - Commerce international et stratégie d'entreprise 🔹 Développement de stratégies go-to-market et construction de marché 🔹 Création de funnels de vente et prospection multicanale (cold email, LinkedIn, CRM) 🔹 Pitch commercial, storytelling et activation des leviers de conversion 🔹 Lean Startup, business model innovation et tests de marché 🔹 Collaboration en environnement international (échange académique à l'Université de Malaga)
Master Programme Grandes Ecoles
Em Strasbourg
2023
Double diplome pge - Marketing digitale et stratégie d'entreprise Modules clés : • Stratégie marketing digitale (SEO, SEA, social media, content marketing) • CRM & data marketing • UX/UI et optimisation du parcours client • Business model & Lean Startup • Design thinking & innovation produit • Création d’entreprise & financement • Gestion de projet entrepreneurial • Pitch, storytelling & stratégie de croissance

Check out Kamilia's education

Kamilia Salem

Business Development | Sales B2B- B2C

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