Freelancer profile translated to English.

Description

My name is Kamelia, and I graduated with a Master's degree in Marketing and Management a year ago. During my studies, I developed solid expertise in strategic marketing. Today, I offer my skills to companies to help them develop effective and innovative strategies, based on in-depth market analysis and clear positioning to maximize their growth.

Furthermore, I have developed expertise in managing requests and complaints, as well as in improving customer satisfaction. My goal is to help you strengthen your customer loyalty by offering them a personalized and quality experience.

Looking forward to collaborating!

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Annecy (up to 50km), Lyon (up to 10km), Genève (up to 50km)

Marque de bijoux
Marketing Consultant
September 2024 - October 2024 (2 months)
I am currently conducting in-depth analysis of market trends and consumer expectations for a jewelry brand, segmenting the customer base and studying the competition. This study is accompanied by strategic recommendations for a differentiated positioning.
Entreprise de financement participatif immobilier
Marketing Consultant
May 2024 - Today (2 years and 1 month)
I am helping to define the overall strategy for a real estate crowdfunding platform that is about to launch. This includes market analysis, profiling potential investors, and developing a communication plan. I am proposing strategic actions to attract the first investors and establish a market presence.
Mondial Tissus
Marketing Project Manager / Customer Relations Manager
RETAIL (SMALL BUSINESS)
August 2022 - October 2023 (1 year and 2 months)
Manage customer disputes (email and phone)
Monitor Google reviews
Track KPIs and analyze within the customer service department
Design a marketing project (Improve FAQ / Improve B2B customer journey): Develop specifications, conduct competitive intelligence, create content
Internal communication: Event management, newsletter creation