Freelancer profile translated to English.
Back to original languageAbout Kamel
Certified FPA Level 5 Trainer (Professional Adult Trainer), specializing in customer relations and hybrid team management.
15 years of field experience in RC, including 3.5 years managing hybrid teams of 8 to 12 remote advisors (Teksial / ENGIE Group). I train and coach RC managers and independent trainers with a resolutely practical pedagogy, no superfluous theory, focusing on what truly works in the field.
— Inter- and intra-company training: mastering customer relations, managing difficult situations, remote RC management, integration, and skill development
— Daily consulting rate: starting from €600 HT
— Area: Paris & Île-de-France · Remote training throughout France
I have also created two operational digital kits available for immediate download for RC managers and trainers who want ready-to-use tools:
→ kamel-aouni-formation.netlify.app
French
Native or bilingual
English
Conversational
Spanish
Conversational
Remote only
Primarily works remotely
Experience
- TEKSIALTeam Leader – Customer RelationsJanuary 2019 - Today (7 years and 7 months)92700 Colombes, France• Supervision and support of a team of 12 employees.• Management of CEE files (examination, complaint processing).• Training new employees on Salesforce.• Performance monitoring: weekly statistics, reporting, and process optimization.• Handling customer requests (calls, emails) and processing sensitive cases.
- QUALIONECommercial Advisor in InsuranceBANKING AND INSURANCEJanuary 2017 - September 2018 (1 year and 8 months)Saint-Cloud, France• Sale of health insurance (AG2R la Mondiale, Avenir Mutuelle).• Customer loyalty and contract management.
- AVIVA DIRECTCustomer Service Advisor in InsuranceJanuary 2010 - July 2012 (2 years and 6 months)92270 Bois-Colombes, France• Management and sale of provident, health, and savings contracts.• Explanation of guarantees and subscription of new contracts.• Carrying out additional sales and customer loyalty.
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Education
- Baccalaureate in Accounting1995Baccalauréat en Comptabilité
- Professional Title Adult Professional Trainer (FPA)CréActifs2026Formation certifiante d'État dispensée par CréActifs, axée sur la maîtrise complète du métier de formateur : - Conception de parcours, de scénarios et d'outils pédagogiques sur-mesure. - Animation de sessions de formation collectives et individuelles (présentiel et distanciel). - Évaluation des acquis, remédiation pédagogique et accompagnement des apprenants.
Certifications
- Professional FFP Certificate – Team Management and FacilitationCEGOS2022
- Professional Title Adult Professional Trainer (FPA)CréActifs2026