About Kamal
Arabic
Native or bilingual
French
Fluent
Experience
- Viva SmartOperations Director / FounderJune 2022 - January 2026 (3 years and 7 months)Company creation and developmentManagement of B2C and B2B commercial activitiesManagement of a team of 30 agents + remote freelance teamsClient management and commercial activity developmentGeneration of monthly revenue between €70,000 and €120,000Implementation of commercial and operational strategies to improve performanceOptimization of processes, productivity, and service quality
- OgéniesHead of Activities and ProjectsNovember 2021 - May 2022 (6 months)Management of a team of 25 salespeople across 3 activities (telesales, appointment setting, qualification)Management of commercial performance and KPI monitoringIncrease in conversion rate by +50% (sales & appointments)Recruitment, training, and skill development of teams (beginners → experts)Implementation of continuous improvement strategies
- WebhelpSupervisorMarch 2015 - November 2021 (6 years and 8 months)Management of a team of 15 salespeopleReal-time management of commercial performanceImprovement of conversion rate by +30%Significant reduction in absenteeism (up to -90%)Coaching and support of teams to achieve objectivesManagement of complex customer situations
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Education
- Specialized Technician in Business ManagementOFPPT2018Technicien spécialisé en gestion des entreprises
- Specialized Technician in Computer Development2014Technicien spécialisé en développement informatique