Kai Linde

Customer Onboarding: I handle the setup and management of user accounts to ensure a smooth start for new customers.

Customer Support: In user administration, I independently implement change requests, trial extensions, and changes in various access procedures.

Troubleshooting: As an internal interface to Customer Success and the technical hotline, I find solutions for authorization problems that arise.

High Response and Teamplay: I work in a dynamic team, maintain an overview even with high workloads, and ensure fast and efficient processing of inquiries.

My main tasks include reception, client support, handling phone calls, coordinating mail, package, and courier services, processing correspondence, booking appointments, parking spaces, and rooms, preparing meeting rooms, monitoring inventory, digitally distributing trade journals and articles, and organizing the planning of internal events.

Through Eversheds Sutherland, I have extensive experience in facility and office management, as well as in organizing and coordinating administrative and operational processes. My responsibilities include regular building inspections for quality control and defect resolution, as well as coordinating and monitoring cleaning, maintenance, and repair work. Additionally, I manage the technical infrastructure, organize relocations and office furnishings, and create and maintain relevant documentation, checklists, and inspection protocols.

In procurement and logistics, I handle the procurement of office supplies, consumables, and spare parts, conduct market and price research, and coordinate orders, deliveries, and transportation. I also have experience in managing and coordinating external service providers, ensuring smooth processes between internal and external contacts.

My field of activity also includes supporting the organization of events and meetings, preparing rooms, and looking after guests and providing support at reception. In project and office management, I handle correspondence and inquiries, create manuals, process and project documentation, and accompany projects from planning to successful implementation.

Furthermore, I create professional presentations, maintain and update parking garage portals, and support fleet management with administrative and organizational tasks. Topics related to sustainability also fall within my area of responsibility, such as supporting sustainability-related projects, documentation, and processes. With my structured and solution-oriented approach, I always maintain an overview even with diverse tasks and contribute to efficient and sustainable company operations.