Freelancer profile translated to English.

Description

I help companies save time, reduce costs, and improve efficiency through process automation.

Specializing in automating repetitive tasks and implementing intelligent systems, I support SMEs, freelancers, and digital teams in optimizing their operational organization.

Specifically, I focus on:

automating customer support (email, forms, appointment scheduling)

implementing automated workflows (CRM, business tools, notifications)

optimizing internal processes to reduce manual tasks

structuring and managing digital projects focused on efficiency

My approach is pragmatic and results-oriented: each automation must have a measurable impact (time saved, error reduction, improved customer responsiveness).

I work on both short-term assignments (audits, targeted implementations) and more comprehensive automation and digital project management projects.

Based in Switzerland – remote missions possible

Objective: to help you quickly gain time and performance, without unnecessary complexity

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

Freelance
Support & Appointment Automation Consultant (Freelance Project)
January 2024 - Today (2 years and 5 months)
Design and implementation of automation solutions for customer support and appointment scheduling.

Implementation of workflows to:
– automatically respond to incoming requests
– collect and structure customer information
– schedule appointments via calendar

Objective: reduce manual tasks and improve operational efficiency.

Projects carried out in a freelance capacity and personal projects.
Workflow Optimization Process Automation Customer Support Digital Project Management Online Appointment Scheduling
Freelance
Digital Project Manager / Operational Support
May 2023 - January 2024 (8 months)
Participation in digital projects focused on improving internal processes and user support.

Coordination of tasks related to digital project management, priority organization, request tracking, and implementation of simple solutions to streamline communication and appointment scheduling.

Contribution to structuring work tools and methods to optimize team time and improve user experience.
Digital Transformation