Jyra Capulac

• • Coordinated work order processing and service requests; maintained accurate logs and documentation.

• • Managed vendor communications and scheduling to support timely maintenance and facility operations.

• • Prepared updates and reports to keep stakeholders informed and requests prioritized.

• • Streamlined maintenance request handling to improve response times and operational flow.

I have extensive experience managing Airbnb guest services with a focus on hospitality, clarity, and creating a seamless stay for every guest. My approach blends strong operational skills with emotional intelligence, ensuring guests feel supported, welcomed, and cared for from the moment they inquire until after they check out.

I handle the full guest journey, including communication, booking coordination, check‑in guidance, and real‑time support during their stay. I respond promptly, provide clear instructions, and anticipate guest needs to prevent issues before they arise. When challenges do occur, I resolve them calmly and professionally, coordinating with cleaners, maintenance teams, and property owners to restore comfort quickly.

My responsibilities include preparing detailed check‑in/check‑out instructions, managing cleaning schedules, ensuring the property is guest‑ready, and maintaining high listing standards. I also offer personalized local recommendations, helping guests feel connected to the area and enhancing their overall experience.

I support hosts by optimizing listings, monitoring reviews, and identifying opportunities to improve guest satisfaction and increase ratings. My background as a Virtual Executive Assistant and Personal Life Consultant strengthens my hospitality work—I bring structure, organization, discretion, and a warm, human touch to every interaction.

My goal is always the same: to create a smooth, memorable, and stress‑free stay for guests while helping hosts maintain a strong reputation and consistent bookings.

• • Supported sales initiatives and marketing coordination to increase bookings and brand visibility.

• • Drafted and organized promotional materials and internal documentation for campaigns.