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Juvania BernaudJB

Juvania Bernaud

CUSTOMER SERVICE & OPERATIONS SPECIALIST

€200/day
São Paulo, BR
0-2 years
Email marketing
Copywriting
CRM
Community management
Social media

Average response time: 1 hour

Freelancer profile translated to English.
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About Juvania

I am Juvania, a freelancer specializing in Social Media Management and Copywriting, with experience in email marketing and CRM management (GoHighLevel, Instantly, Hubspot).
I work exclusively remotely with French-speaking and English-speaking companies, creating content that engages, retains, and converts.
Trilingual French / English / Portuguese, I understand the cultural nuances of my clients and adapt to their tone and audience.
Based in Brazil, available and responsive for all your digital projects.
Social Networks
E-commerce
Press and Media
Consulting and Audits
Digital Business Models

  • French

    Native or bilingual

  • English

    Fluent

  • Portuguese

    Fluent

Remote only
Primarily works remotely

Experience

  • BPO DR
    CUSTOMER SUPPORT & OPERATIONS SPECIALIST
    May 2017 - September 2020 (3 years and 4 months)
    Operational support for B2B agencies and optimization of communication data management. In-depth analysis, verification, and cleaning of databases to ensure technical deliverability. Configuration, automation, and technical monitoring of email communication campaigns (Instantly). Rigorous monitoring of message sending volumes and production of operational performance reports.
  • Haitian Insurance
    CUSTOMER SERVICE & OPERATIONS SPECIALIST
    January 2021 - October 2025 (4 years and 9 months)
    Daily management and advanced administration of CRM solutions (Zendesk, Salesforce, HubSpot, Intercom). Ensuring accuracy of customer data, continuous optimization of workflows, and writing internal process documentation. Operational and technical support for SaaS platforms, e-commerce sites, and digital service companies.

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Education

  • Project Management
    Instituto Federal do Rio Grande do Sul
    2025
    Gestion de Projet
  • Business Administration
    University of the People
    2025
    Administration des Affaires

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