JMFreelancer profile translated to English.
Back to original languageAbout Justin
My strengths
Management of quality and CRM projects (Swiftie: definition of indicators, optimization of procedures, data analysis)
Management of complaints and digitalization of the customer journey (Santors: dispute resolution, cross-selling, nursing)
Creation of entrepreneurial activities and strong sense of service (La Careta: complete management of a food truck, business development) Justin Marmoy (1)Justin Marmoy (1)
Pedagogy, training and content (Groupe Nice-Matin: community management, subscriber events, native ads) Justin Marmoy (1)Justin Marmoy (1)
Key skills: Customer relations & satisfaction • Project & quality management • Nocode automation • AI applied to business • Creation of educational materials •
Values: listening · empathy · rigor – at the service of your performance
👉 Looking for a partner to elevate your customer experience? Contact me and let's take action!
French
Native or bilingual
Can work on-site
Nice (up to 50km)
Experience
- SWIFTIE,Insurance BrokerJune 2023 - May 2024 (11 months)Nice, FranceManagement of continuous quality management and improvement processes. Implementation and monitoring of quality indicators for customer relations. Project management (CRM, emailing, FAQ...). Data analysis. Optimization of procedures and operating methods for efficiency and quality of service. Management and supervision of the customer service department.
- SANTORS,Senior Health Insurance BrokerFebruary 2020 - May 2023 (3 years and 3 months)Nice, FranceManagement of customer complaints, analysis of requests, proposal of solutions. Handling of disputes and unpaid debts. Outgoing calls and nursing to support policyholders and ensure their satisfaction. Development of the client portfolio through targeted cross-selling actions. Contribution to the digitalization of the customer journey.
- LA CARETAFood Truck Manager and PizzaioloJanuary 2018 - January 2020 (2 years)Creation and complete management of a food truck. Recipe development, preparation, and customer service. Management of supplies, inventory, and costs. Business development and participation in events.
Recommendations
Be the first to recommend Justin
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- Hotel Technology BaccalaureatePaul Augier2009Baccalauréat technologique hôtelier
- Level BTS Hotel and Restaurant Management, Marketing and Management Option2011Niveau BTS hôtellerie restauration option mercatique et gestion