About Justine
English
Fluent
Persian
Native or bilingual
French
Native or bilingual
German
Basic
Experience
- The Body ShopDigital Marketing & CRM & Events Project Manager - France/Benelux MarketsFASHION AND COSMETICSJanuary 2015 - March 2017 (2 years and 2 months)Paris, France- Development & management of events and promotions related to CRM activity: implementation of contests, coordination of sponsorship & sampling & advocacy campaigns, coordination of VIP evenings / customer events.- Implementation & monitoring of internal challenges: assistance to stores on various issues related to the CRM & Customer communications department, daily calls to remind of assigned objectives, training on the loyalty program during seminars, management of an informative web platform related to ongoing challenges.- Creation of external communication materials (postal mailings, leaflets, weekly newsletters, display campaigns: homepage / banners / side panels / mobile) and internal materials (seminar presentations, challenge & results presentations).- Collaboration with headquarters, store and international teams, design agencies, logistics department, consumer service to ensure the proper deployment of CRM and Customer communications strategies.- Configuration and routing of weekly e-mailing campaigns under the Responsys software as well as SMS campaigns.- Management and analysis of newsletter reporting (open rate, clicks, deliverability, unsubscription, generated revenue, Average Transaction Value, Unit Per Transaction) + implementation of A/B testing / staggered schedules to analyze customer behavior and conversion opportunities.- Datamining of the database and segmentation by consumer profile type.
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Education
- Master Marketing Opérationnel International spé DigitalUniversité Paris Ouest Nanterre La Défense2016
- Licence Collaborateur des Activités InternationalesUniversité Paris Sorbonne IV2014