Freelancer profile translated to English.

Description

Hello!

My name is Justine, I am an independent administrative assistant, available remotely to save you time and peace of mind.

✅ My services:

• Administrative management: emails, quotes, invoices, filing, customer follow-ups

• Creation of simple content (visuals, stories, posts)

• Planning and management of your social networks (Instagram, Facebook, etc.)

• Customer support (responding to messages, managing reviews)

🎯 Thanks to my training in Community Management, I can also help you gain visibility on the web, while taking care of your administrative tasks.

💡 Coming from the world of craftsmanship, I am naturally versatile, rigorous, and very comfortable with digital tools (Canva, Word, Excel, social platforms).

📞 I am available immediately, for one-off or regular assignments.

Do not hesitate to contact me to discuss your needs, I respond quickly 😊

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Sonéo (SFR)
CUSTOMER RELATIONS OFFICER
March 2022 - May 2023 (1 year and 2 months)
• Remote customer support, complaint resolution
• Subscription management and administrative follow-up
• Resolution of complex disputes and processing of technical requests
Vendez Votre Voiture
SECRETARY
November 2021 - March 2022 (4 months)
• Physical and telephone reception of clients
• Follow-up of procedures related to vehicle sales
• Planning organization
Acticall (SNCF) (CDI)
CUSTOMER RELATIONS OFFICER
November 2017 - May 2019 (1 year and 6 months)
• Customer support throughout their procedures
• Management of complex requests and after-sales service