Freelancer profile translated to English.

Description

Hello,

I am available to support you in the management and technical support of your business (CSM).

Count on me to promote the automation of your Care processes (customer relations), and to handle requests as quickly as possible.

Organized and dynamic, I assure you daily and quality reporting to achieve excellence.

My commercial skills will be useful to you in growing your business!

I would be delighted to join your team.

Do not hesitate to contact me!

Industry field of expertise

Languages

Workplace preferences

Remote only

Primarily works remotely

bpifrance
Customer Success Manager
BANKING AND INSURANCE
December 2022 - Today (3 years and 6 months)
Support, Development and Improvement of the Bpifrance Online platform

Technical Support
Kaizen - Continuous quality improvement
Reporting and daily KPI monitoring
CSM support improvement
Réassurez-moi
Sales Manager
October 2019 - Today (6 years and 8 months)
Île-de-France, France
Sales Manager / Head of Customer Success
- Deployment of a sales strategy agreed with my management.
- Management of commercial activities with my team
- Define the team's commercial objectives rate and measure their achievement
- Ensure KPI monitoring and regular reporting to the Head of Sales
- Support my teams in their activities (sales & Customer Care)
- Participate in team recruitment (onboarding and client portfolio management)
- Responsible for the quality team and customer satisfaction
Wecasa
Customer Success Manager
October 2020 - December 2021 (1 year and 2 months)
Paris, France