Justine Danel

Prospecting and sales:

• actively prospect local shops and businesses based on their business sector,

• sell the company's services and analyze the client's needs to offer the most suitable and personalized solution

• follow-up of training files: ensure rigorous follow-up of client files, from prospecting to the conclusion of the sale, while respecting the defined sales process and communicate effectively with clients for file follow-up and document management

• creation of quotes and invoicing: prepare accurate quotes tailored to client needs and prepare and send invoices following concluded sales

Preparation of quotes and order validation

Compliance with the company's quality approach

Improving customer experience

• customer journey

• in-person satisfaction survey and via a satisfaction questionnaire