Justine Buisine

Administrative, logistical, and financial management. Supervision of stock management: receiving goods, quality control, tracking flows, regular inventories, and implementing procedures to minimize errors and stockouts. Organization of the warehouse and optimization of storage areas to streamline shipments and ensure better productivity. Daily use of management software (logistics and e-commerce tools) for data updates and operation traceability. Coordination between the warehouse, carriers, customers (B2C/B2B), and suppliers to ensure smooth logistical flows. Customer relationship management: interactions with professional and general public clients, after-sales support, dispute resolution. Supplier payments, invoice verification. Setup and management of direct debit mandates for professional clients (SEPA). Tracking customer payments, initiating direct debits, and managing reminders for unpaid invoices. Administrative follow-up of orders and deliveries: invoice printing, label preparation, product return management, after-sales service procedures, and refunds. Warehouse safety and maintenance: ensuring compliance with safety standards and internal procedures. Equipment maintenance and workspace organization. Implementing best practices to ensure an efficient and safe working environment. Order preparation and shipping: supervision and participation in preparing customer orders. Verification of package conformity before shipping. Coordination with carriers and management of delivery times.

As part of this role, I provided comprehensive administrative support to the rental department and reception, with various responsibilities such as:

Drafting and tracking rental agreements

Posting and updating real estate listings

Receiving, sorting, and tracking tenant application files

Preparation of leases, inventory reports, renewals, and terminations

Sending receipts, reminders, and administrative follow-up of rents

Handling incoming calls, directing clients, and scheduling appointments

Physical reception of visitors and distribution of documents or forms

This experience allowed me to strengthen my versatility, organizational skills, administrative rigor, and responsiveness in a dynamic, customer-oriented environment.