Justine B.

On a daily basis, I assist clients through various channels such as phone, email, and social media (Instagram, Facebook private messages...). I handle incoming calls, process tickets from different requests, and analyze needs to provide clear and appropriate answers. I also prioritize requests based on urgency, ensure rigorous follow-up of cases using CRM tools, and collaborate with internal teams when necessary. My goal is to guarantee a smooth, responsive, and high-quality customer experience while building a lasting relationship of trust with each client.

- Managing phone reception for a large portfolio of multi-sector clients (healthcare, legal, trades, services).

- Switchboard operation, qualifying requests, and directing them to the appropriate department.

- Appointment scheduling and agenda management, particularly via Doctolib.

- Daily use of various client software and tools.

- Handling high call volumes with rigor, responsiveness, and a service-oriented approach.

- Empathetic and professional communication to ensure a quality customer experience.

- Rapid adaptation to each client's specific procedures and adherence to service standards.

As a freelance recruitment consultant at Hunteed, I supported various clients with their recruitment needs, primarily for diverse profiles (IT, construction, banking/insurance).

I was involved in the entire recruitment process: analyzing client needs, sourcing candidates, telephone pre-qualification, conducting interviews, and assessing skills.

I also presented qualified profiles, managed candidate pipelines, and provided support until integration.

This experience allowed me to strengthen my analytical skills, my understanding of client needs, and my ability to quickly identify suitable candidates.