Freelancer profile translated to English.

Description

**🌸Freelance in digital communication with over 9 years of experience**, I support e-commerce brands and local brands in developing their online visibility and performance.

With a background in communication and web marketing, I have experience in both companies and entrepreneurial projects, which gives me a very concrete understanding of business challenges.

**🌺Digital strategy, social media, content creation, community management, and web marketing campaign management**: I handle everything from strategic thinking to operational implementation.

Creative yet structured, I enjoy building coherent, aesthetically pleasing, and effective brand universes that align with the DNA of each project.

🌷Organized, committed, and attentive, I prioritize trusting, long-term collaborationsand tailor-made support, with a keen eye for detail and results.

Industry field of expertise

Languages

French
Native or bilingual
Spanish
Conversational
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

Groupe Panther Cosmétiques - Marque ARNAUD PARIS
Digital Marketing and Communication Manager
FASHION AND COSMETICS
January 2019 - December 2025 (6 years and 11 months)
Bordeaux, France
🔹 E-commerce & Web Marketing
Management and animation of e-commerce sites in France and international showcase sites
Order tracking, inventory, customer service & after-sales service
Management of web marketing projects, commercial offers, and advertising campaigns
Performance analysis: KPIs, Google Analytics, reporting
Participation in marketing activities, product development, and events

🔹 Digital Communication & Social Media
Community management: management of social networks, contests, and partnerships
Development of editorial calendars
Creation and production of visual content (photos & videos)
Tools: Photoshop, Canva, CapCut, AI
Writing and managing brand blog (WordPress)
Influencer marketing: partnership management, briefs, and collaborations
Community Management Web Marketing Strategy Communication Strategy Social Media Advertising E-commerce Strategy
Groupe Panther Cosmétiques - Marque ARNAUD PARIS
E-commerce and Communication Officer
FASHION AND COSMETICS
January 2016 - January 2018 (2 years)
Bordeaux, France
🟦 E-commerce Site Monitoring and Management
Daily management of e-commerce sites: content updates, product integration, performance monitoring, and user experience optimization.
Coordination with internal teams and service providers (developers, graphic designers, logistics) to ensure the smooth operation of platforms and adherence to deadlines.

🟦 Inventory and Order Management
Inventory tracking, order management, and liaison with logistics teams to ensure a smooth customer experience.
Handling customer service and after-sales service: responding to customer inquiries, managing returns, resolving disputes, and continuously improving processes.

🟦 Participation in 360 Marketing & Communication Activities
Active participation in the implementation of global marketing and communication actions: sales campaigns, product launches, promotional operations, and events.
Contribution to communication consistency across all touchpoints (website, social media, email, influencers), in line with the brand's image and strategy.
Social Media Communication Visual Communication E-commerce Store After-Sales Service Management Customer Service
GRIGRI CHIC BIJOUX
Founder - Jewelry Designer
FASHION AND COSMETICS
January 2021 - Today (5 years and 5 months)
Bordeaux, France
✨ Handmade Jewelry Creation & Customization
Design and creation of handmade jewelry, with custom personalization according to client requests.
Management of the entire creative process, from idea to realization, ensuring quality finishes, aesthetic appeal of pieces, and customer satisfaction.

✨ Brand & Online Sales Management
Creation and development of the Grigri Chic Bijoux brand through the e-commerce site www.grigrichicbijoux.com and the Etsy marketplace.
Complete management of the online store: product listings, pricing, orders, shipping, and international deliveries.

✨ Performance & Customer Relations
Over 900 sales made with a 5★ rating on Etsy, reflecting a high standard for product quality, customer experience, and after-sales service.
Customer relationship management before, during, and after purchase to foster loyalty and develop an engaged community.

✨ Product Range
Development and marketing of a jewelry line:
Phone jewelry
Good luck charm necklaces
Rings, including iconic heart-shaped models
E-commerce Store Community Management Web Marketing Strategy Branding and Visual Identity Editorial Strategy