Freelancer profile translated to English.
Back to original languageAbout Julissa Yadira
I am a reliable and motivated Customer Support Specialist with experience in supporting international clients. My strengths lie in communication in German (B2) and Spanish (native language) as well as in the organized management of emails, chat, and WhatsApp Business.
I help companies to efficiently process their customer inquiries, reduce response times, and increase customer satisfaction.
My work style is structured, independent, and remote, without the need for video calls. I place great value on accuracy, reliability, and discretion.
I am ideal for:
• Swiss companies
• E-commerce, start-ups, and service companies
• Companies with German and Spanish-speaking customers,
German
Fluent
Spanish
Native or bilingual
Remote only
Primarily works remotely
Experience
- Julissa DiazCustomer Support Specialist | German B2 – Spanish Native | RemoteE-COMMERCEJanuary 2026 - Today (5 months)Zürich, SwitzerlandI specialize in customer service and administrative support in the remote area, helping companies to efficiently manage their daily communication, reduce response times, and improve customer satisfaction.I work reliably, structured, and discreetly, and quickly adapt to my clients' internal processes.🔹 My Services• Customer service via email, chat, and WhatsApp Business• Processing support tickets (e.g., Zendesk, Freshdesk)• After-sales support and customer care• Communication with customers in German (B2) and Spanish (native language)• Simple translations DE ↔ ES (emails, short texts)• Organization of orders, documents, and administrative tasks• Management of inboxes and calendars⸻🔹 My Work Style• 100% remote• Clear and fast communication• High reliability and discretion• Structured and independent work style• No video calls required⸻🔹 Ideal Clients• Swiss companies• E-commerce companies• Start-ups• Clinics, real estate companies, and service providers• Companies with German- and Spanish-speaking customers📍 Flexible Availability📩 Quick response to new inquiries
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