About Julio
Spanish
Native or bilingual
English
Conversational
Experience
- Elecnor servicios y proyectos.FLM Incident Manager – National ScopeTELECOMMUNICATIONSAugust 2025 - Today (1 year)Madrid, SpainManagement and dispatch of FLM faults nationwide. Reception, registration, and classification of technical incidents. Assignment of faults to corresponding zones and technical teams. Continuous monitoring of incidents until resolution and closure. Coordination with field technicians and regional managers. Control of response times and SLA compliance.
- Futura Vive3D Animator, 3D Modeler, and Game Programmer.October 2024 - January 2025 (3 months)3D modeling and animation for interactive projects and video games. Basic programming of game mechanics and functionalities. Working with development engines and graphical tools. Development of creative projects meeting deadlines and technical requirements.
- Jazzplat.Third-Level Technical Manager for Fiber Optics and ADSLJanuary 2015 - Today (11 years and 7 months)Guadalajara, Jalisco, MexicoResolution of complex technical incidents (level 3) in Fiber Optics and ADSL services. Advanced fault diagnosis and network analysis. Coordination with lower levels and specialized teams. Escalation of critical incidents and follow-up until resolution and solution validation.
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Education
- "IA Responsable y Prompt Engineering"CFGS"IA Responsable y Prompt Engineering"