Freelancer profile translated to English.

Description

Junior digital project manager, curious and creative, I enjoy leading premium web campaigns. Experience at CHANEL on international projects in Fashion, Watchmaking-Jewelry, and Perfumes & Beauty, from structuring briefs to final delivery. Comfortable with multi-team coordination, planning, testing, and CMS management, I am looking for assignments in digital project management, publishing, marketing, or merchandising.

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 30km)

CHANEL
Digital Project Manager
LUXURY GOODS
September 2024 - September 2025 (1 year)
Paris, France
Assistant Digital Project Manager for Publishing Design within CHANEL's Digital teams, responsible for managing international campaigns for the House's three divisions: Perfumes & Beauty (P&B), Watchmaking-Jewelry (WFJ), and Fashion (FSH).

End-to-end management of assigned campaigns: gathering information from Marketing, Design, and Artistic Direction teams, structuring business and creative briefs, and then defining the functional breakdown of digital solutions.

Coordination of technical feasibility phases with webmaster and front-end developer teams, adapting development briefs according to CHANEL standards, and prioritizing urgent requests.

Building and managing production and go-live schedules in collaboration with the Lead Developer.

Responsible for testing and final validation phases: checking compliance with design guidelines and mockups, qualifying feedback, tracking fixes, and delivery.
Monitoring international campaign localization with webmaster teams.

Maintaining project documentation in an international environment with high quality requirements.
Web Project Management Figma Project Management International Deployment Communication
TRUJAS
Marketing Communication Assistant
AUTOMOBILE
September 2023 - September 2024 (1 year)
Trappes, France
Creation of print and digital communication materials (InDesign, Photoshop), design of event-based mini-sites for commercial operations, and writing of internal and external newsletters.
Implementation and monitoring of local SMS campaigns and weekly analysis of performance indicators (leads, traffic, engagement).
Operational management of dealership e-reputation: daily monitoring of Google My Business reviews, creation of dashboards, writing of standard responses, and motivating field teams to encourage customer reviews.
Contribution to the website redesign: monitoring updates, traffic optimization, and performance reporting.
Monitoring lead quality according to manufacturer guidelines: analysis of commercial results, creation of dashboards, and sharing recommendations with teams.
Use of project management tools (Trello, Teams) to coordinate requests and facilitate communication between dealerships and the marketing department.
Adobe Illustrator Adobe InDesign Communication E-reputation Dashboards
BMW FRANCE
Service Advisor Assistant
AUTOMOBILE
September 2022 - September 2023 (1 year)
Paris, France
Daily reception of workshop clients, appointment verification, coordination with service advisors, and monitoring of repair progress until vehicle return.

Responsible for the deployment of the MYBMW / MINI App to customers, exceeding the national monthly target of 12% (25.3%), implementing individual tracking via Excel spreadsheets and providing comprehensive user support (account creation, vehicle connection, demonstration).

Operational management of incoming and outgoing customer calls, appointment scheduling, and intervention planning using Navision software based on workshop urgency and availability.

Monitoring payments, client and partner follow-ups, cash handling, and daily recording of payments.

Rigorous filing and archiving of repair orders and client files within a regulated framework.

Daily interface between reception, mechanical workshop, and body shop to streamline workflows and optimize organization.
e-reporting mobile-app-deployment Dashboards Customer Relationship Management (CRM) application deployment

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Master
PPA Business School
2025
Master
Bachelor
PPA Business School
2023
Bachelor

Digital Project Manager

Juliette Vervent

Digital Project Manager

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