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Juliette PigeletJP

Juliette Pigelet

Operations project manager

€650/day
Paris, FR
3-7 years
Change management
Project management
Digital transformation
Operations development
Operations management

Average response time: 1 hour

Freelancer profile translated to English.
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About Juliette

I support companies in their growth and operational optimization challenges: business development // process structuring // post-M&A integration optimization // customer experience improvement.

- 10 years of experience in high-end customer operations
- Former Head of Supply Operations #FrenchTech120
- Trilingual FR // EN // IT
Air Transportation and Tourism
Real Estate
Luxury Goods

  • French

    Native or bilingual

  • English

    Native or bilingual

  • Italian

    Native or bilingual

  • German

    Fluent

  • Spanish

    Basic

  • Portuguese

    Basic

Can work on-site
Paris (up to 20km)

Experience

  • LeCollectionist
    Head of Supply - Business Operations
    HOSPITALITY
    January 2023 - November 2024 (1 year and 10 months)
    Paris, France
    - Management of transformation projects with high operational and user experience impact
    - Coordination of Product, Data, Marketing, and Operations teams to support the launch and deployment of business tools and offer management processes
    - Training of operational managers on customer offer evolutions and tool adoption (CRM / ERP / CMS)
    - Collection of operational needs from field teams and formulation of executive committee recommendations to optimize internal processes
    - Customer experience optimization: tool sustainability & final NPS
    - Creation of dashboards for monitoring commercial KPIs, Offer stock audits, and sales performance (OTB, GBV)
    Digital transformation Operations development Training Business strategy Offer marketing
  • Le Collectionist
    Hub Manager Italy
    TRAVEL AND TOURISM
    January 2021 - January 2023 (2 years)
    Management & development of commercial activities in the Italian market
    Management & development of the partner client account portfolio (approx. 150 accounts)
    Monitoring of turnover, assortment recommendations, and pricing strategy to maximize performance
    Organization of field visits and participation in customer acquisition strategy
    Interface between local teams and support functions (communication, marketing performance) to deploy activation levers
    Supervision of two employees, management of sales teams, and field support
  • Le Collectionist
    Account Manager
    TRAVEL AND TOURISM
    January 2019 - January 2021 (2 years)
    Commercial development & account management for various group markets (Italy, Normandy, Morocco, Swiss Alps)
    Performance monitoring, business recommendations, and commercial animation in line with local specificities
    Field visits and support for sales teams in managing customer requests
Check out Juliette's experience

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Education

  • MBA
    INSEEC
    2017
    MBA
  • Bachelor's degree in Applied Foreign Languages International Trade English
    Università del Salento
    2015
    Licence Langues Etrangères Appliquées Commerce International Anglais /
Check out Juliette's education

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