About Juliette
French
Native or bilingual
Experience
- HOTEL B&BEXECUTIVE ASSISTANTOctober 2021 - January 2023 (1 year and 3 months)Physical and telephone reception. Management of orders from Elis, Transgourmet, Gama 29, OC22, etc. Processing emails, complaints. Managing the reception/housekeeping team: scheduling, calculating hours, management. Handling month-end closing. Serving breakfast / maintaining common areas / tidying laundry.
- O'sofaTOURISM PROJECT MANAGERNovember 2020 - July 2021 (8 months)Vienne, FrancePhysical and telephone reception. Proposing suitable accommodation, managing reservations. Processing emails, complaints. Managing a team: scheduling, calculating hours, management. Food and beverage: bar and table service.
- TCARECEPTION ADVISORSeptember 2018 - August 2020 (1 year and 11 months)Processing reservation requests by email, modifications, cancellations. Telephone reception for all billing, reservation, cancellation, and modification requests. Handling complaints by phone and email.
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Education
- Literary Baccalaureate2018Baccalauréat littéraire
- Tourism BTS (work-study)2020BTS tourisme en alternance