Freelancer profile translated to English.
Back to original languageAbout Juliette
Creative, committed, and a brand strategist in fashion, I have developed 360-degree expertise at the intersection of art direction, trend consulting, and high-end customer experience. After a dual degree from ISG (Institut Supérieur de Gestion) and IFM (Institut Français de la Mode), and initial experience at Nelly Rodi, I relaunched my great-grandparents' family brand focused on CSR, which I managed from A to Z: creative direction, production, branding, e-commerce, and business development.
My career has also led me to work as a personal shopper and customer service manager, developing a strong sensitivity to tailor-made service and local and international VIP relationships.
Today, I want to put these skills to use for a brand or consulting firm looking for a well-rounded profile, creative, operational, and customer-oriented.
🌍 Sustainable Fashion | 🔍 Trend Analysis | 🎯 Brand Positioning | 💬 Customer Experience | 💡 Project Management and Team Management
English
Native or bilingual
Spanish
Conversational
Chinese
Basic
Can work on-site
Paris (up to 50km)
Experience
- GEMMYO MarqueCUSTOMER SERVICE MANAGERLUXURY GOODSSeptember 2024 - June 2025 (9 months)Paris, FrancePersonalized customer support, proactive problem-solving. High-end advice in person and remotely (VIP, international clients). Creation of seamless customer journeys before, during, and after purchase. Team management (3 customer service representatives). Ensuring customer service quality and optimization.
- TÉLÉVISION STYLE Agence de Stylisme Média-STYLISTCONSULTING AND AUDITSFebruary 2024 - May 2024 (3 months)Paris, FranceStrategy consulting. Expanding the eco-styling offering of a media styling agency (80-100 pieces) and sourcing new eco-responsible brands to complement the styling agency's offering.
- FONDATRICE DE LA MARQUE - BARBE ET CIEReady-to-Wear BrandFASHION AND COSMETICSJanuary 2021 - January 2024 (3 years)Paris, FranceCreation and direction of a brand from scratch. Project management in a trend agency. Budgetary, HR, logistics, and event management. Team management: interns, freelancers, stylists. Running pop-up stores, in-person and online sales (Organization of 5 pop-ups in Paris and 3 in Toulouse). Personalized customer support, proactive problem-solving. Collection and design creation. Definition of concepts, mood boards, and creative storytelling. Styling, fabric selection, and production monitoring (material sourcing). Sensitivity to eco-responsible and circular fashion. E-commerce site and social media design (Shopify, content, 4K Instagram followers, digital campaigns).
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Education
- Postgraduate Program in Fashion, Design, and Luxury ManagementIFM, INSTITUT FRANÇAIS DE LA MODE2016Programme Postgraduate de Management Mode, Design et Luxe
- Degree, Master's level, Bac+5ISG, INSTITUT SUPÉRIEUR DE GESTION2015Diplôme, grade de Master, Bac+5