Freelancer profile translated to English.
Back to original languageAbout Juliette
My goal: 5 stars on your Trustpilot and 0 tickets pending at the end of each day.
I am your ally for high-performing, satisfaction-oriented customer service.
👩💻 What I bring you:
• 📞 Multichannel customer support: Management of emails, chats, social networks, and calls, to ensure a seamless experience at all touchpoints.
• 🌍 International communication: French (native) and good command of English to interact with a diverse clientele.
• 💻 Mastery of key tools: Zendesk, Aircall, HubSpot, Meta, and other platforms for optimized customer service management.
• 🤝 Commitment and customer relations: Ability to build trust with clients and foster loyalty through a personalized approach.
Expertise:
• Experience in customer relationship management in demanding environments, with strong listening and problem-solving skills.
• Used to working in dynamic contexts, requiring high reactivity and a keen sense of organization.
Available: Immediately for remote assignments.
Terms: Part-time or full-time mission, with a daily rate of €170 (TJM).
My goal is to lighten your workload while ensuring a 5-star customer experience, across all channels.
📩 Feel free to contact me!
French
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- FlorenceCustomer CareJune 2025 - November 2025 (5 months)- Onboarding of caregivers: call to welcome them to the app, verify their profile, and record their professional experience.- Validation of necessary registration documents and approval of caregiver profiles with complete information.
- WAATCustomer CareE-COMMERCEJanuary 2025 - Today (1 year and 4 months)• Daily user support via email, phone, and Zendesk, for the MyWAAT application.• Efficient incident resolution via Zendesk, email, or call, with a constant focus on clarity and responsiveness.• Management of complex requests (levels 2 and 3), in coordination with technical teams if necessary.• Research of concrete solutions to ensure a fluid and human customer experience.• Goal achieved: maintaining a 5-star rating on Trustpilot through attentive and personalized follow-up.
- REVEAL CLUBcustomer careE-COMMERCEJune 2024 - October 2024 (5 months)Paris, France• Process customer requests from Zendesk.• Ensure customer experience on live chat or asynchronous (email).• Act as a liaison between Zendesk requests and Intercom conversations.• Handle level 2 and 3 customer requests.• Ensure follow-up and update of requests and documents.• Guarantee customer experience and find solutions to customer requests.• Ensure communication aligns with Reveal Club values.• Escalate malfunctions.
Reviews
E
Elielle
Florence
Several days project
-
Reviewed on 6/16/2025
Juliette is very competent and has impeccable communication skills. She demonstrates listening skills and adaptability. She was able to quickly master our tools and processes!
Yann
Apply studio
Reviewed on 1/14/2025
Juliette is a rare gem in Customer Success. Proactive, caring, and efficient. A job well done makes all the difference in this profession.
She knows how to respond to everyone quickly, even on weekends. I highly recommend her for Customer Support / Success.
She managed our panel of applications and, even when faced with very angry clients, she knew how to find the right words to calm them down, reduce our refund rate, and increase our reviews on app stores and Trustpilot.
Feel free to contact me on LinkedIn (Yann Le Mad) if you want my opinion on our collaboration.
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Education
- Degree in Management and Organization of OperationsIAE Brest2021Cette formation m’a permis de développer des compétences essentielles en gestion et en management, tout en renforçant ma capacité à travailler efficacement en équipe. Les nombreux projets de groupe m’ont appris à collaborer avec des profils variés, à coordonner les tâches, et à gérer les dynamiques collectives pour atteindre des objectifs communs. J’ai également acquis des compétences clés comme la maîtrise des outils financiers, la gestion des ressources humaines, et l’élaboration de stratégies adaptées. Cette expérience m’a donné une vision globale du pilotage des organisations, en valorisant autant le travail collectif que l’autonomie dans la prise de décision et la gestion de projets.
- Master 1 in Marketing and SalesIAE Brest2022Cette formation m’a permis de développer une expertise solide en stratégie marketing et en gestion commerciale, tout en favorisant ma professionnalisation grâce à une immersion en entreprise. J’ai acquis des compétences clés en analyse de marché, élaboration de plans marketing, et optimisation des stratégies de vente. Le stage en entreprise a été une opportunité précieuse pour mettre en pratique ces connaissances, découvrir les réalités du terrain et renforcer ma capacité à proposer des solutions concrètes et adaptées. Associé à des projets de groupe, ce parcours m’a préparée à relever les défis du marketing et de la vente avec pragmatisme et créativité.