Freelancer profile translated to English.

Description

Professional with over 10 years of experience in omnichannel customer support, operations management, and administrative support in digital and international environments. Specialized in optimizing the user experience (Customer Success) through the use of CRM systems and support platforms (HubSpot, Zendesk), efficient incident resolution, and empathetic communication honed in multicultural environments. With training in UX/UI design, AI tools applied to productivity, and digital methodologies, I bring a strategic vision that connects operational efficiency with customer loyalty. Oriented towards integrating into stable corporate or technological teams in a 100% remote modality.

Languages

Spanish
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

Hotel Pashmina
Housekeeping & Guest Services (Hotel)
November 2025 - April 2026 (5 months)
Val Thorens, Saint-Martin-De-Belleville, France
• Compliance with the demanding quality and detail standards of a 5-star luxury establishment.
• Direct attention and resolution of international guest requests with an empathetic, agile, and effective approach.
• Efficient time management using English as the vehicular language.
Customer Care Empathy and active listening Time Management Attention to Detail Organization
Varias
International Professional Experience (W&H Visa)
March 2022 - December 2024 (2 years and 9 months)
Australia
• Customer Service & Admin Assistant (Banana Blossom): Direct customer service in a high-demand environment, supplier coordination, invoicing, cash handling, and inventory control. Daily use of English.
• Logistics Assistant (Occasional - Australia Post / Estée Lauder): Precision sorting, order preparation, and high-end stock management.
Customer Care Administration / Back-Office Attention to Detail Customer Support Empathy and active listening
Grupo Contacto Garantido
Call Center Agent
November 2021 - February 2022 (3 months)
Buenos Aires, Argentina
Outbound calls for sales, loyalty programs, and personalized customer follow-up. Omnichannel data management using CRM systems (HubSpot, Neotel, and Zoiper).
Customer Support Customer Care CRM active listening Time Management