Julie Paolin

I support digital, SaaS, and high-growth environments in structuring their customer experience and operations, with a clear objective: improve retention, streamline processes, and support overall performance.

After more than 15 years in sales and customer relations for high-value offerings, I evolved my position towards hybrid roles at the intersection of Customer Success, Operations, and business performance.

I currently focus on:

– Customer flow management and optimization (multi-channel)

– Structuring and improving internal processes

– Coordination between sales, ops, and delivery

– Performance management (retention, satisfaction, operational fluidity)

– Managing high-intensity environments (launches, scaling, high volume)

My approach is both structured and results-oriented: ensuring operational reliability, streamlining customer experience, and securing performance in demanding contexts.

I work with ambitious teams seeking a profile capable of taking a high-level view while remaining very operational.