Julien Weber

Consulting firm specializing in digital transformation, operational optimization, and business/IT alignment. MADE supports international organizations in transformation programs involving processes, data, and systems.

Main types of missions:

• Scoping and structuring of digital transformation programs

• Management of ERP / CRM programs (SAP, Salesforce)

• Customer service and supply chain transformation

• Analysis and redesign of end-to-end processes (O2C, P2P, M2E)

• Definition of transformation roadmaps and program governance

• Improvement of data quality and structuring of data models

• Deployment of B2B digital platforms and digital commerce

Sectors:

• MedTech / Life Sciences

• Industry and equipment

• Public transport

• Complex B2B services

Clients supported:

bioMérieux, Electrolux Professional, Merck, EssilorLuxottica, Keolis.

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In charge of managing the company's digital transformation program, functionally reporting to the Head of Digital and hierarchically to the CIO.

Main mission: enable the improvement of the customer and employee journey through the implementation of innovative digital solutions

Support company functions in the design, development (POC), launch (MVP), and industrialization of digital platforms to meet the critical expectations and needs of our clients and employees

Cross-functional program overseen by the company's executive committee

Selection of external partners (software vendors, IT service companies, startups)

Management of the program budget

Management and operational implementation of the customer portal in 4 months in two pilot countries (complaint, ordering, customer service, call me back, order tracking, invoicing...) for 150 pilot clients - 100% customer satisfaction rate and up to 50% of orders placed online

Responsible for transformation programs (SCREEN/SCORE) and maintenance (RUN): resources, budget, planning, scoping & delivery

Team Management: 13 employees / 10 functional employees (external)

Scope: Global, + 2500 users, 36 logistics sites, multi-million euro operating and transformation budget

Actively participates in all major international transversal projects (acquisitions, core model roll-outs, architecture) and digital transformation (AWS, SCP,...)