Julien Trubert

Passionate about Customer Experience, my background in Brand Content, Marketing, and Communication offers me a 360° view of the customer journey. Understanding challenges, collaborating transversally with teams, uniting and growing a customer service department for optimal satisfaction... these are key areas for ensuring quality customer relationships.

I have notably implemented these levers during my experiences:

• Customer relationship and user experience strategy: defining and optimizing the customer journey, implementing omnichannel strategies to improve satisfaction and loyalty.

• Team management and leadership: supervision, skill development, and work organization to ensure employee performance and engagement.

• Cross-functional project management: collaboration with internal departments and external partners (product, sales, legal, logistics) to streamline processes and enhance operational efficiency.

• Commercial performance optimization: monitoring and analysis of KPIs (sales, customer satisfaction, engagement), strategic recommendations, and implementation of corrective actions.

• Mastery of AI and process digitalization: advanced use of AI tools (ChatGPT, Copilot, Claude, Gorgias CRM) to automate and optimize content production and customer interaction.