Freelancer profile translated to English.
Back to original languageAbout Julien
Significant experience on large-scale nationalSalesforce Field Serviceprojects, with in-depth technical expertise, proven ability to manage complex projects, and improve business processes. My10 years of experiencewith maintenance leaders, including 5 on Salesforce projects, gives me the confidence to take on new challenges through innovative solutions.
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 50km)
Experience
- IDEXSalesforce Project ManagerAugust 2022 - Today (3 years and 10 months)Paris, FranceChallenges of implementing a solution optimizing operational excellenceat Idex, a leader in decarbonization and energy valorization in France.Management of the Salesforce Field Service project from implementation to national deployment.Acquisition of significant skills in Management and Agile Project Management.• Managed an internal project team of 6 people• Monitored the integrator project team• Led technical and functional workshops• Led Project and Steering Committees• Established and monitored the budget• Recruited project resources• Arbitrated and prioritized Backlogs• Implemented Agile practices• National project deployment• Coherent integration of the solution into the Group's IS• Set up various interfaces• Developed and optimized business processes
- WiproSalesforce Field Service ConsultantJanuary 2022 - August 2022 (7 months)Paris, FranceTechnical and functional consultant on assignment at BouyguesEnergies et Services / Plan Group subsidiary in Canada. Direct contactwith client POs for understanding and developing business processeswithin the Salesforce solution. Constant communication in English.• Led technical and functional workshops• Created User Stories• Configured Field Service• Developed Flows• Phase 1 of Release Management• Performed unit tests• Presented developments in English
- ISS FranceMethods and Processes ManagerApril 2021 - January 2022 (9 months)Hired to design and implement allmethod processes within the nascent multi-technical departmentof the ISS group. Responsible for the Tools, Methods, and Operational Excellencedivision for the national scope.• Established national Methods standards• Managed Methods Engineers• Implemented and supervised IBM Tririga• Arbitrated and delivered functionalities on IBM Tririga• Led IBM release workshops with Corp (Denmark)• Set up KPIs on Tableau Software• Internalized and managed maintenance in operational condition (MCO)• Internalized and managed third-party maintenance (TMA)
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Education
- DUT in Thermal Engineering and EnergyIUT Ville d'Avray2015DUT génie thermique et énergie
- Bachelor's Degree in ManagementCampus Veolia2016Licence Management
Certifications
- Salesforce AdminTrailhead2021
- Salesforce Service CloudTrailhead2024