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Julien Rigal-DupontJR

Julien Rigal-Dupont

Customer Experience CX Trainer Podcaster MBTI

€900/day
Paris, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Julien

Hello,

I help organizations and individuals feel better about their work by removing obstacles to achieving their goals and being happier.

How to be more efficient every day, how to implement a customer culture at your company level, or simply how to know yourself better or other topics to see together.

Passionate about personal and human development, I want to bring you my knowledge.

We are in an evolution of mentalities, where we must give back its place to the human in the exchanges. This differentiation will allow you to stand out from other brands and motivate your team(s).

If so, get in touch with me!
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JRD EXPERIENCES has been supporting you since 2017

27 place de la Madeleine
75008 Paris

Follow me on Twitter or instagram: @jrigaldupont @jrd_experiences @JRD.Experiences

Julien RIGAL-DUPONT

#customerrelation #customerexperience #custexp #collaborators #client #change management #customer experience #human
  • English

    Fluent

  • French

    Native or bilingual

  • Spanish

    Conversational

  • German

    Conversational

Can work on-site
Paris (up to 50km)

Experience

  • JRD Experiences
    Host of the Experiences Podcast by Julien Rigal-Dupont
    PRESS AND MEDIA
    November 2020 - Today (5 years and 7 months)
    Paris, France
    In November 2020, I created Experiences Podcast to discuss with talented people.

    Among these talents, to name a few:

    - Francis Barel, CEO of PayPal France
    - Alain Bernard, former Olympic swimming champion
    - Aymeric Guegan, CSR Director of Colas Rail - Pierre-Michel Couturier, co-founder of DreamCatcher Sales
    - Anne-Sophie Pouyau, Global Director of Customer Services Lacoste
    - Céline Ansquer, Managing Director of BNP Paribas Factoring
    - Tatiana Brillant, former negotiator at RAID
    - Angélique Gerard, special advisor to the President of the ILIAD group
    - Former chiefs of staff of the army

    Experiences is the podcast that will introduce you to talented people who dared. They are entrepreneurs, top athletes, leaders, Doctors, consultants, coaches, artists,...

    I invite you to listen to these rich and sincere discussions. The goal is very simple, it is to unlearn, to better learn and to understand a little better how they succeeded. We start with their philosophies, their failures and, above all, their experiences.

    To be part of the adventure, become a sponsor: contact the sales department via [email protected]

    76 episodes and it's not over yet 🎙

    See you at this address, if you have arrived there.
    https://www.jrd-experiences.com/podcast-experiences/
    Podcast Media
  • JRD Experiences
    Creator of Customer and Employee Experience
    CONSULTING AND AUDITS
    January 2017 - Today (9 years and 5 months)
    Paris, France
    JRD Experiences is a new generation consulting firm focused on "You" and "your Organization".

    JRD Experiences is convinced that the quality of service must go through human relations.

    JRD Experiences implements adapted solutions based on your expertise and its experience in service quality.

    Since January 2017, I have been supporting SMEs and Large Companies:

    1) Consulting by implementing a new commercial strategy and a new differentiating customer experience to reach customers in another way. The human is at the heart of this communication.

    2) An example of training people in charge of physical reception! How to best welcome each person who enters your company?

    3) Personalized support for employees and managers to know each other even better and be even more efficient with their customers and thanks to their teams.

    JRD Experiences is my new generation consulting firm focused on "You" and "your Organization". I am convinced that the quality of service must go through human relations. I implement adapted solutions based on your knowledge of your company and my experience in service quality.

    How to give your employees an experience to motivate them?
    Get in touch: [email protected]
    Customer relationship Human resources MBTI Advice Services marketing Reception Team management Individual coaching
  • ACADEMIE DU SERVICE
    Customer Experience Consultant
    CONSULTING AND AUDITS
    July 2013 - July 2016 (3 years)
    Paris, France
    The Service Academy is the leader in France in consulting companies for the development of service culture and the improvement of customer relations.

    I have supported many clients (Nespresso, Groupama, ERDF, BDDF BNP (customer preference)...

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Education

  • Master 2 Human Resources Management
    ISEG
    2007
  • MBTI Practitioner
    OPP
    2016

Skill set (28)

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