About Julien
English
Fluent
French
Native or bilingual
Spanish
Conversational
German
Conversational
Experience
- JRD ExperiencesHost of the Experiences Podcast by Julien Rigal-DupontPRESS AND MEDIANovember 2020 - Today (5 years and 7 months)Paris, FranceIn November 2020, I created Experiences Podcast to discuss with talented people.Among these talents, to name a few:- Francis Barel, CEO of PayPal France- Alain Bernard, former Olympic swimming champion- Aymeric Guegan, CSR Director of Colas Rail - Pierre-Michel Couturier, co-founder of DreamCatcher Sales- Anne-Sophie Pouyau, Global Director of Customer Services Lacoste- Céline Ansquer, Managing Director of BNP Paribas Factoring- Tatiana Brillant, former negotiator at RAID- Angélique Gerard, special advisor to the President of the ILIAD group- Former chiefs of staff of the armyExperiences is the podcast that will introduce you to talented people who dared. They are entrepreneurs, top athletes, leaders, Doctors, consultants, coaches, artists,...I invite you to listen to these rich and sincere discussions. The goal is very simple, it is to unlearn, to better learn and to understand a little better how they succeeded. We start with their philosophies, their failures and, above all, their experiences.To be part of the adventure, become a sponsor: contact the sales department via [email protected]76 episodes and it's not over yet 🎙See you at this address, if you have arrived there.https://www.jrd-experiences.com/podcast-experiences/
- JRD ExperiencesCreator of Customer and Employee ExperienceCONSULTING AND AUDITSJanuary 2017 - Today (9 years and 5 months)Paris, FranceJRD Experiences is a new generation consulting firm focused on "You" and "your Organization".JRD Experiences is convinced that the quality of service must go through human relations.JRD Experiences implements adapted solutions based on your expertise and its experience in service quality.Since January 2017, I have been supporting SMEs and Large Companies:1) Consulting by implementing a new commercial strategy and a new differentiating customer experience to reach customers in another way. The human is at the heart of this communication.2) An example of training people in charge of physical reception! How to best welcome each person who enters your company?3) Personalized support for employees and managers to know each other even better and be even more efficient with their customers and thanks to their teams.JRD Experiences is my new generation consulting firm focused on "You" and "your Organization". I am convinced that the quality of service must go through human relations. I implement adapted solutions based on your knowledge of your company and my experience in service quality.How to give your employees an experience to motivate them?Get in touch: [email protected]
- ACADEMIE DU SERVICECustomer Experience ConsultantCONSULTING AND AUDITSJuly 2013 - July 2016 (3 years)Paris, FranceThe Service Academy is the leader in France in consulting companies for the development of service culture and the improvement of customer relations.I have supported many clients (Nespresso, Groupama, ERDF, BDDF BNP (customer preference)...
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Education
- Master 2 Human Resources ManagementISEG2007
- MBTI PractitionerOPP2016