Freelancer profile translated to English.

Description

🪩 I honed my skills in the coworking sector, where operations are lived at 200 an hour. Management of a portfolio of €15M, events, meticulous organization: that's where I learned to juggle performance and experience.

💻 Then, the SaaS universe as a Customer Experience Manager for a marketing automation solution, where CRM, animation of a club of marketing experts, product co-construction and content creation punctuated my daily life. My role, within the Operations team at Livi, forges my ability to adapt daily to a constantly evolving sector: HealthTech. 🩺

✨ Today, what drives me: creating connections, understanding usage, and improving what can be improved - whether it's a process, an experience, or a product.

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km)

. LIVI FRANCE
Community & Experience Lead
SOFTWARE PUBLISHING
April 2025 - Today (1 year and 2 months)
Paris, France
Management of multi-channel campaigns (email, SMS, in-App banners) Animation of roadshows, webinars, and the ambassador program Monitoring and reporting of engagement KPIs → open/click rate (45% in Q425), churn (2% in Q3 and Q425), active users (average of 86% in 2025) Management of NPS (doctors and patients) → score of 54 in Q425 Cross-functional collaboration (Product, Marketing, HR, Medical Department) Management of one person
Events Content Marketing Satisfaction Survey Project Management Team Management
Livi France
Community Builder
January 2024 - January 2025 (1 year and 1 month)
Animation of a community of +1000 practitioners: internal communication (email campaigns, newsletters, internal Teams messaging, etc.) Events: planning 1 monthly webinar + 1 quarterly physical event Optimization of the clinician journey: redesign of onboarding with the CSM team, redesign of tools, offboarding.
EMPOWILL
Customer Success Manager
July 2023 - December 2023 (5 months)
Project management: customer support in tool deployment, support, FAQ writing, collaboration with tech & product teams Data & analytics: customer data processing, performance monitoring.