Julien Munsch

Experience: 22 years

Availability: immediate

SKILLS

Sectors

Finance: Endered, MMA, XL RE, AXA

Luxury: C.Dior, Lacoste, Clarins

Retail: But, Hanes France

IT: Brother France, Stratners

Transport: Air France KLM

Industry: Essilor, Lafarge, Cotral

Medical: Pierre Fabre, Astellas

Market research: Marketingscan

Energy: Enedis, Sonepar, MET Energie

Areas of expertise

•Project Manager: Scoping (audit, process and procedure mapping…), resource/planning/budget management, remote management, coordination with functional and technical departments, definition of communication methods, organization and facilitation of Steering Committees/Project Committees, reporting (KPIs, dashboards), change management

•Functional and technical Business Analyst: Requirements gathering/analysis/expression, writing functional and technical specifications, developing mock-ups with setup of structures and operating rules, testing (strategy, execution), acceptance, deployment, writing user guides, training, measuring user adoption and satisfaction, incident resolution

•Trainer: Master and MBA

•Methodologies: V-Model and Agile

Functional expertise

•CRM (Customer Relationship Management): cross-application mapping, data dictionary, deployment, evolution

Technical expertise

•CRM: Salesforce (Sales/Service/Marketing/Commerce Cloud), Sage CRM, InforCRM, Veeva (CRM, Align), Pivotal, Unica

•Languages: SQL, VBA

•Databases: Teradata, Semarchy, Access

•Microsoft Office: Excel, Word, PowerPoint

•Other: Cegid Y2

Language

Fluent English - C1