Julien Mahot

Engineering entry point for capacity addition requests from production teams within the operator network scope.

• Analysis of requests, needs qualification, and proposal of field action plans

• Preparation of engineering deliverables: work orders, LLD, operating procedures, and technical procedures

• Study and improvement of capacity planning tools: audit of the existing scope, data correction, and reliability

• Writing specifications for the expansion of the tool to network equipment: OLT, DSLAM, PE

• Validation of equipment, operating procedures, and integration templates

• Updating integration models for new network equipment

• Monitoring and validation of new cards and hardware evolutions

• Development of Python scripts for reporting automation and monthly network KPI presentation

Participation in the evolution and optimization of the firm's Azure and Microsoft 365 Cloud infrastructure, in a demanding international environment. Interface with the infrastructure manager and the managed Azure/M365 provider, with a transverse role on industrialization, security, digitalization, and innovation projects.

Management of evolutions and change requests for the Azure Cloud infrastructure.

Optimization of Azure resources and identification of risks or areas for improvement.

Contribution to the implementation of security best practices: hardening, remediation, IT hygiene, and BYOK encryption.

Administration and support of Azure, Microsoft 365, Entra ID, Active Directory, and Exchange Online environments.

Participation in network topics: LAN, VLAN, VPN, firewall, Internet proxy, and bastion.

Automation and industrialization of processes via PowerShell, GitHub, and DevOps practices.

Updating technical documentation, architecture diagrams, and infrastructure procedures.

Apprentice System & Network Administrator, with a versatile role in maintaining the operational condition of Microsoft, office, and network environments.

• Administration and support of Active Directory, Azure, Microsoft 365, Office 365, Teams Phone, file servers, and access rights environments

• Maintaining the operational condition of the network infrastructure, user workstations, collaborative tools, and office services

• Design and complete installation of two branches: switches, Wi-Fi, printers, videoconferencing rooms, and user equipment

• Acting office manager for 5 months: needs analysis, purchasing management, supplier relations, and coordination of a team of 3 people

• User support in the integration and use of Active Directory and Microsoft 365 environments

• Design and maintenance of PowerShell scripts to automate helpdesk tasks and reduce recurring manual actions

• Managing relations with the helpdesk provider: creating operating procedures, monitoring service quality, and improving technician/user relations

• Level 3 user support, prioritizing complex requests, and continuous improvement of IT service quality

• IT project management: implementation of interactive voice servers, creation of an interactive helpdesk wiki, coordination with Orange, and contribution to intra-group Modern Workplace projects