Julien Jolly

With more than 15 years of experience in call center management, evolving from Activity Manager to Operations Director, I have developed expertise in performance management, process optimization and management of multidisciplinary teams. I have led projects aimed at improving operational efficiency, reducing costs and providing an optimal customer experience through innovative solutions and a constant search for continuous improvement.

Trained in Data Analytics and passionate about data analysis tools (SQL, SSIS, Python, Power BI), I use data to optimize business processes, anticipate needs and make informed strategic decisions.

My data-driven approach has allowed me to identify growth levers, implement relevant KPIs and implement BI solutions that improve the overall performance of companies. As a freelancer, I have developed great autonomy and a rapid adaptation capacity, allowing me to integrate effectively into different environments and proactively respond to the requirements of each project.

I am committed to continuous technological monitoring and develop personal projects in Python (automation, scrapping, various tools). My goal is to combine my operational management skills with my data expertise to help companies maximize their performance through a data-driven approach.

Key Skills:

Operational performance management

Process optimization

Business Intelligence (SQL, SSIS, Python, Power BI)

Data analysis and dashboard creation

Complex project management

Digital transformation and innovation

Management of multidisciplinary teams

Interests:

Running (20 km/week)

Reading and Jazz

Python project development