Freelancer profile translated to English.
Back to original languageAbout Julien
Freelance - Expert E-Commerce Run & BI - Monitoring & Incidents
Freelance specialized in Application Support N2/N3, Run Management, and Monitoring, I intervene in critical incident management, business flow supervision, and application reliability in international environments with high business stakes.
With nearly 10 years of experience at LVMH Beauty Tech (Dior), I managed international e-commerce RUN across more than 30 markets and 8 brands, ensuring service continuity, platform stability, and data quality.
I operate at the interface between IT, business, support, development teams, and external partners to drive complex incident resolution, coordinate remediation actions, and sustainably improve operational processes.
My areas of expertise:
• Application Support N2/N3 & Incident Management
• Run Management & Production Support
• Application and business monitoring (Dynatrace, Power BI)
• Data analysis, SQL, and operational reporting
• Transverse coordination IT / Business / Business Units
• Salesforce Commerce Cloud (SFCC) and international e-commerce ecosystems
My positioning combines operational expertise, technical and functional analysis, RUN management, and continuous improvement in critical, high-volume environments.
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 50km), Rouen (up to 50km)
Experience
- LVMH - Beauty Tech - PCDExpert E-Commerce RUN & BI – Monitoring & IncidentsE-COMMERCEJune 2016 - November 2025 (9 years and 5 months)Neuilly-sur-Seine, FranceEnvironment: SFCC, SFSC, Power BI, Dynatrace, SQL, Middleware, ERP, PSP, CRM, PIM, GCPResponsible for e-commerce run and business monitoring in a critical international scope (30+ international markets EMEA, AMER, APAC), ensuring sales continuity.
Run & Production – Incident Management
- Management and resolution of ~300 N2/N3 incidents per month in an international scope- Functional and technical analysis of incidents impacting production- Coordination of IT, business, and external partner teams- Critical incident management, crisis coordination with direct impact on revenue- Functional and technical support for markets, IT teams, and business units- Investigation of critical e-commerce flows: catalogs, pricing, stock, orders, customersMonitoring & Data Quality
- Implementation and operation of multi-brand proactive monitoring (8 brands, 30+ markets)- Proactive detection of anomalies impacting e-commerce flows- Analysis of logs, application code, SQL queries, and root cause identification (RCA)- Monitoring of performance, availability, and service qualityData & Reporting (Power BI)
- Design of multi-source Power BI dashboards- Monitoring of e-commerce KPIs: Revenue, orders, performance, anomalies- Monitoring of critical flows, proactive incident detectionBuild/Projects
- Scoping of e-commerce evolutions based on incident analysis and business needs- Functional and technical acceptance testing on complex multi-system evolutionsKey Achievements
- Implementation of global multi-brand and multi-market monitoring- Continuous improvement of support, monitoring, and incident management processes- Strengthening the reliability of e-commerce flows, reduction of critical incidents, and sales continuity- Deployment of strategic Power BI dashboards- Industrialization of international e-commerce support (30+ markets, 8 brands) - Ippon TechnologiesFull Stack DeveloperSeptember 2014 - June 2016 (1 year and 9 months)Paris, France- Full Stack Developer | Suez- Java Developer | Verisure Securitas Direct- Java Developer | Sopra HR Software- Full Stack Developer CNRS
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Education
- MasterUniversité Pierre et Marie Curie2015Master
- CY Cergy Paris Université2013
Skill set
Categories
- Other