Freelancer profile translated to English.

Description

IT executive specializing in support and QA, I offer fast and efficient assistance for individuals and freelancers, mainly remotely. I resolve your PC/Mac, email, backup, and software installation issues, with possible on-site interventions. Available in the evenings and on weekends, I help you regain control of your IT simply and quickly.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
German
Basic

Workplace preferences

Remote only

Primarily works remotely

Zenity
Integration Lead / Lead Acceptance
DIGITAL AND IT
September 2021 - Today (4 years and 9 months)
Boulogne-Billancourt, France
Contractor on assignment at FDJ - Gaming Solutions

Integration Solutions Management
• Coordination of integration activities between internal teams and partners.
• Guarantee of the technical and functional consistency of integrated components.
• Monitoring of deployments in the integration environment, resolution of blocking issues.

Structuring and Management of Acceptance Phases
• Definition of acceptance strategies: scope, criteria, scenarios, and prioritization.
• Conducting test cycles (end-to-end, functional, technical) and analyzing results.
• Validation of deliverable conformity before production deployment.

Primary Contact with End Clients
• Gathering and clarifying user needs during integration and testing phases.
• Support for end users: demonstrations, functional support, testing assistance.
• Regular communication on progress, risks, decisions, and necessary trade-offs.

Garantor of Quality and Customer Satisfaction
• Monitoring the quality of deliverables from the start of integration to final validation.
• Contribution to the continuous improvement of integration and testing processes.

Anomaly Management and Prioritization
• Coordination of technical teams for incident analysis, prioritization, and resolution.
• Rigorous monitoring of fixes until validation in the acceptance environment.
• Clear and structured communication of impacts to stakeholders.
Respect for deadlines Client Management Agile methodology
Avis Budget Group
Sales Agent
TRANSPORTATION
May 2021 - September 2021 (4 months)
- In-person and telephone reception of international clients
- Needs analysis and advice on vehicle categories and options
- Establishment, modification, and closing of rental agreements
- Sale of additional services (insurance, GPS, child seats, upgrades)
- Management of reservations and vehicle schedules
- Management of payments, deposits, and invoicing
- Handling of customer complaints and dispute resolution
- Monitoring of the vehicle fleet status (availability, accidents, delays)

Location: Charles De Gaulle Airport