Julien Gautruche

Are you leading a hyper-growth B2B SaaS, a DTC brand looking to professionalize its customer relations, or a premium SME without a dedicated Customer Success function? I handle the post-signature revenue aspect of your business.

With over 5 years of experience as a B2B Account Manager managing portfolios in premium, SaaS-like, and international digital environments, I focus on three key areas:

→ Customer Success Management: structured onboarding, customer success plans, retention, churn reduction (B2B and B2C SaaS)

→ Account Management: strategic portfolio oversight, upsell, negotiation, full sales cycle

→ Business Growth: sales audit, sales cycle structuring, KPIs & reporting, cross-functional coordination (product/data/marketing)

My background combines 4 complementary environments:

- B2B premium -> Cheminées de Changy (Head of Sales, architects & specifiers)

- B2B SaaS-like -> Vizite (building a B2B portfolio from scratch)

- B2C international digital platform — VR/52 Entertainment (retention, monetization)

- B2C on-site -> Fitness Park (customer acquisition)

🏆 BAFTA Student Awards 2024 Finalist (Project Manager Valfreyja) -> Los Angeles ceremony, 1,000+ projects competing.

My differentiator: a native French / C2 English bilingual profile (1 year in NYC) based between Paris and Milan, with true premium B2B expertise AND international B2C exposure. Relevant for SaaS companies seeking an outsourced CSM without a full-time hire, DTC brands looking for a rigorous AM, or Italian scale-ups targeting the French market.

Tools mastered: HubSpot, Pipedrive, Notion, Slack, Asana, Trello, Advanced Excel, Evoliz.

Available 20 hours/week remotely from Paris or Milan, open to occasional on-site presence in France or the Milan region. Immediate start possible.