Freelancer profile translated to English.

Description

I'm here to help you keep your IT simple, fast, and uninterrupted: hardware installation, troubleshooting, network/WiFi configuration, printers, maintenance, and user support.

What sets me apart: a single point of contact, available quickly, who speaks in clear language and resolves your problems directly.

I regularly work on projects such as:

PC, printer, WiFi installation and configuration

troubleshooting and incident resolution

optimization and preventive maintenance

basic network configuration (router, switch, sharing)

user support and guidance

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Wanze (up to 40km)

Celem
Infrastructure & IT Support Specialist
May 2019 - August 2022 (3 years and 3 months)
Liège, Belgium
Point of contact for sales representatives, clients, and technicians

• Organization, planning, coordination of interventions.

• Customer support: responding to requests, technical explanations, file follow-up.

• Writing and encoding documents: intervention reports, administrative documents.

• Advanced use of IT tools, databases, and internal software.

• Priority management, task planning, reporting unforeseen issues.
• Mastery of IT infrastructures: servers, networks, security, Cisco, VMware/Hyper-V, telephony, and system maintenance.
LAN/WAN Network Management Switch, Router, WiFi AP Configuration Windows Server / Active Directory VMWARE DNS
Easy informatique
IT Technician - Workshop Management
May 2018 - August 2018 (3 months)
Wanze, Belgium
Administrative management of repairs, quotes, and internal invoicing.
Client file follow-up and coordination with technicians.
Workshop schedule organization and validation of services performed.
Quotes and Invoicing ERP Schedule Management Client Follow-up IT Repair
IPG Group
Call Center Operator
DIGITAL AND IT
February 2013 - April 2018 (5 years and 2 months)
Liège, Belgium
Team coaching, communication techniques, identifying client needs/expectations, entering collected information into files, commercial sense, encoding documents in SAP, Salesforce, and Microsoft Office.