Freelancer profile translated to English.

Description

Optimizer. Unifier. Innovate.

You want tostructureyour organizational methods orstrengthenthe culture ofexcellencewithin your teams?

Excellence is not a destination, it is a daily requirement that is found as much in the rigor of financial management as in the art of welcoming.

With15 years of experiencein managing profit centers, I now support growing structures that seek tosustaintheir development. My approach combinesanalyticalprecision with field mastery acquired indemandingsectors.

**What I bring to your organization**:

Strategic Management: Transform your objectives into concrete results. My expertise helps stabilize your processes to boost your sales performance.

**Management & Pedagogy**: Lead your teams with a coaching approach. I focus on knowledge transfer and emotional intelligence to transform individual potential into collective success.

**Transformation & Tech Agility**: Integrate digital tools (AI, CRM, automation) not as a constraint, but as an accelerator. I optimize your workflows and prospecting to save time and increase precision.

**Art of Living & Prestige**: Bring a refined consulting dimension to your strategy. Knowing how to showcase an exceptional product means creating the emotion that builds loyalty and drives sales.

**My DNA**:

Restaurant manager, agency manager, real estate negotiator... My career is that of a builder. Passionate about customer relations, I place active listening at the heart of my approach to transform every interaction into a value-creating experience.

“It is not what you are that holds you back, it is what you think you are not.”— Denis Waitley

Industry field of expertise

Languages

English
Fluent
Dutch
Basic

Workplace preferences

Can work on-site

Toulouse (up to 50km), Bordeaux (up to 10km), Montpellier (up to 10km), Paris (up to 10km)

Happy House
Business Development Manager
LUXURY GOODS
July 2025 - Today (1 year and 1 month)
Toulouse, France
As the Business Development Manager at Happy House, my role is to grow the company by expanding our client base and finding new market opportunities. I am the engine of the company's growth, always seeking new horizons.

Client Development and Prospecting
My main mission is to prospect for new clients to increase our revenue. To achieve this, I implement prospecting strategies (phone calls, mailings, direct outreach, etc.). I am also responsible for developing commercial proposals and negotiating contracts, from the initial meeting to the final signature.

Sales and Marketing Strategy
I work on defining and executing the company's sales strategy. I analyze the market and competition to identify opportunities. I am also in charge of implementing marketing and communication campaigns to promote our services and brand image.

Partnership Management and Client Relations
I am the face of the company to partners and key clients. I develop and maintain long-term relationships of trust. I ensure client satisfaction and gather their feedback to continuously improve our services.

In short, my role is to position Happy House for the future. I am a strategist, a salesperson, and a company ambassador, always focused on growth.
Communication Strategy Sales Strategy Phone Prospecting Team Management Luxury
La PEPPONITA PUB italien
Restaurant Manager
RESTAURANTS AND FOOD SERVICE
January 2024 - May 2024 (4 months)
Toulouse, France
As the Manager of La Pepponita Pub, my role is to be the conductor of this Italian establishment. My mission is to ensure our customers have an authentic and warm experience, while guaranteeing the profitability and smooth operation of the business.

Operations and Strategy Management
I am responsible for the daily management of the establishment. This includes overseeing service, kitchen, and bar operations to ensure everything runs smoothly. I define the pub's sales strategy, from inventory management to pricing, to ensure our financial success. I make sure our menu reflects true Italian cuisine and that quality is always present.

Leadership and Team Management
I recruit, train, and motivate my team, from servers to chefs. I am there to guide them, resolve conflicts, and ensure everyone thrives in their work. My priority is to create an environment where everyone is proud to serve our customers.

Customer Relations and Marketing
I am the ambassador of La Pepponita. I am the first point of contact with customers, manage reservations, and ensure their satisfaction. I am also responsible for our pub's image. I implement marketing strategies to attract new customers and retain our existing clientele, by organizing events or managing our social media.

In short, my role is to make La Pepponita not just a place to eat, but a place to live and share, that is both high-performing and welcoming.
Team Management B2B Prospecting Sales Strategy Communication Strategy Animation
LA TABLE DU SOMMELIER
Restaurant Manager and Sommelier
RESTAURANTS AND FOOD SERVICE
March 2004 - September 2009 (5 years and 6 months)
Gaillac, France
As the Restaurant Manager and Sommelier at La Table du Sommelier, my role is to ensure that every customer has a memorable experience. I am not just a sommelier; I am the conductor of the dining room, the one who guarantees perfect harmony between the kitchen, the service, and the wine.

Dining Room and Service Management
I am responsible for leading the dining room team. I ensure that the service is impeccable, smooth, and attentive. I train my teams to master not only service protocols but also knowledge of dishes and wines to better advise customers.

As the first point of contact with the customer, I welcome them and ensure they lack nothing. I manage reservations, table arrangements, and any potential issues.

Wine Expertise and Food & Wine Pairings
My dual role as a sommelier allows me to make every meal a discovery. I select the wines that make up our list, manage inventory, and ensure their perfect conservation.

During service, I am the customer's guide. I advise them on the wine that will enhance their dish, explaining the aromas and pairings. I ensure that each bottle is served at the right temperature and according to best practices.

In short, my role is to create a warm and professional atmosphere, where wine and service are at the center of the customer experience.
Animation Phone Prospecting Event Management Team Management Customer Relations