Freelancer profile translated to English.
Back to original languageAbout Julien
Self-employed professional immediately available for remote customer support and assistance missions.
I handle customer emails, respond via email or chat, track requests, apply procedures, and follow instructions.
Rigorous, reliable, and responsive, I quickly adapt to existing tools and processes.
I am looking for remote missions, whether one-time or ongoing, with SMEs, e-commerce businesses, or teams needing quick reinforcement.
Available immediately – simple invoicing as a micro-entrepreneur.
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- Auto-entrepreneurCustomer support / Remote assistanceRETAIL (SMALL BUSINESS)October 2023 - Today (2 years and 8 months)Self-employed professional immediately available for remote customer support and assistance missions.Managing customer emails and requests, responding via email or chat, tracking simple cases, applying procedures, and following instructions.Accustomed to structured work, daily use of digital tools, and clear written communication.Available immediately, serious, rigorous, and responsive.
- Gendarmerie NationaleVolunteer Gendarme AssistantDEFENSE AND MILITARYJanuary 2020 - April 2023 (3 years and 3 months)Saint-Brieuc, FranceWelcoming and directing the public, managing sensitive situations, strict adherence to procedures and instructions.Teamwork, sense of responsibility, administrative rigor, and clear communication with various stakeholders.
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Education
- Vocational BaccalaureateMarcel Calo2018