Julie Nerka

Hello,

Freelance consultant specializing in project coordination, operational training, and customer experience, I support companies that want to structure their teams, streamline their processes, and improve their customer satisfaction.

With over 7 years of experience in demanding environments (customer service, quality management, training, and team management), I undertake missions that involve:

- Organizing, structuring, and framing a project

- Training and supporting employees

- Improving customer experience and internal processes

- Creating clear, simple, and effective materials

- Coordinating multiple teams or service providers

- Implementing a more fluid and human organization

My approach

👉 kindness

👉 clarity

👉 efficiency

👉 interpersonal skills

👉 complete autonomy from the first days

I am particularly comfortable in growing environments that need operational support, clarity, and an external perspective to move forward faster.

Examples of possible missions:

- Skill development for a support team

- Change management support

- Creation or updating of training paths / process improvement

- Quality audit

- Coordination of an internal project (tool, process, change)

- Continuous improvement of a service

- Support for a manager or project team

- Operational organization / structuring of a department

📍 Based in Hauts-de-France — remote or hybrid missions

📅 Available immediately

💬 Shall we discuss your needs? I'll respond quickly!