Julien Coquelet, Technical Support / 100% Remote Work

Freelancer profile translated to English.

Back to original language

Description

With 10 years of experience in IT, I have learned to analyze logs, troubleshoot problems, and above all, help and satisfy users.

I am comfortable with English, both spoken and written. I am looking for a 100% remote position.

Languages

English
Fluent
French
Native or bilingual
Spanish
Conversational
Portuguese
Basic

Workplace preferences

Remote only

Primarily works remotely

Ringover
Support Technician
TELECOMMUNICATIONS
January 2018 - Today (8 years and 4 months)
Télétravail
- All levels of technical support for several internet telephony products via email and phone
- Setup and configuration from A to Z of ticketing tools: Freshdesk and Salesforce
- Problem analysis before escalation
- Direct communication with developers to report bugs or new features requested by clients
- Writing technical procedures
- Technical video tutorials (Youtube)
Informatique Caisse des dépôts
Workstation Engineer
PUBLIC SECTOR
April 2014 - April 2015 (1 year)
Arcueil, France
- Maintenance of workstations in operational condition
- Creation/Modification of GPOs
- Level 3 technical support
- Base image update (Windows 7 master)
- Creation of automation scripts in Powershell
- Writing technical procedures
- Management of VDI VMware View 5 pools
- Migration of the encryption system from Credant 6.8 to Dell Data Protection | Encryption 8.4 (1 server and 8000 client workstations)
- Update of antivirus and firewall rules in Symantec Endpoint Manager
Twenga
Systems Administrator
E-COMMERCE
September 2015 - April 2016 (7 months)
Paris, France
- Administration and maintenance of internal servers
- Administration and maintenance of the office network
- Keeping the internal IT inventory up to date
- Telephone and helpdesk support for 150 users (Windows, MacOS, Linux)
- Writing technical procedures
- Management of employee departures and arrivals

Be the first to recommend Julien

Help this freelancer shine by sharing your experience working together.

A

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

2

B

Baptiste Duhen

Fullstack developer

4.6

(4)

5

A

Amed Hamou

Senior Lead Developer

4

(2)

7

A

Audrey Champion

Web developer

4.3

(3)

4

Signup to reveal

BAC STT
Curie High School - Saint-Lô
2002
IT BTS
Jean Rostand High School - CAEN
2004

Sysadmin