Freelancer profile translated to English.

Description

I work internally at a tech company on operational AI use cases: content generation pipelines in production, data analysis tools, B2B automations – all shipped, all measured.

My angle: the majority of AI projects die between the POC and production. The bottleneck is rarely technical – it's product framing, choosing the right level of AI for the constraint (cost, latency, reliability), and a KPI that withstands cool demos.

What I focus on:

— Use case framing: feasibility, ROI, risks

— Architecture choices (prompt -> RAG -> agent), explicit trade-offs

— Spec and implementation management (I work with Claude Code)

— Prompts, evaluations, guardrails

Paris, remote, or hybrid.

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

LeLynx.fr (Moltiply Group)
Customer Experience Manager — AI Initiatives Owner
January 2025 - Today (1 year and 5 months)
Insurance & energy comparison platform, 1M+ monthly visitors. Leading AI product initiatives, member of the company AI task force.
• • Designed and shipped CX Lens, an AI-powered verbatim analysis tool (Anthropic API): 4,697 anonymized conversations processed, 1,215 NPS responses analyzed, generating structured action plans for product and CX teams. Key finding: 53% of chat traffic tied to vehicle categories absent from the comparison engine, directly informing product prioritization
• • Built and deployed HotWire, an automated AI pipeline (RSS → SEO briefs → Teams notifications) used daily in production by the SEO team
• • Architected an AI chatbot (Claude Haiku + FastAPI) for customer support: authored the full knowledge base (60 Q&A, 14 sections), deployed the proxy on cloud infrastructure
• • Led the CSAT task force: multichannel user feedback analysis (phone, email, chat), insight sharing with product/tech teams, corrective action tracking and impact measurement
• • Managed online reputation: responding to customer reviews, satisfaction monitoring, direct user support across all channels
Product Management Analysis of Customer Verbatims (NPS, reviews, chats)
BNP Paribas
Project Manager
September 2023 - February 2025 (1 year and 5 months)
• • Led digital transformation projects: scope definition, planning, progress tracking and stakeholder coordination
• • Change management: impact assessment, stakeholder communication, executive decision preparation
• • Bridged technical and business teams to ensure deliverables aligned with business objectives
Pamplemousse (startup)
Co-Founder
September 2022 - September 2023 (1 year)
Personal safety app enabling users to alert trusted contacts via a keyword trigger.
• • Defined product vision, drove development lifecycle and continuously integrated user feedback
• • Acquisition strategy and communications: user base growth and brand positioning