Freelancer profile translated to English.

Description

Senior PM, 10+ years. 4 scale-ups structured: Heetch, Back Market, Waalaxy, Wizville.

I step in when product/ops organization can no longer keep up with growth. Processes pile up. Ownership is unclear. Teams patch instead of executing.

What I do concretely:

Structure (or restructure) the product/ops layer. Clarify who decides what. Establish sustainable processes. Align Product, Ops, and Engineering.

Senior IC with a Head of perspective. I set the framework and I do the work.

Background:

Heetch: Care/Core Product Team created from scratch. Internal admin rebuilt. +8% Care efficiency.

Back Market: Care Platform structuring. Distributed help center. Omnichannel management. Help Request lifecycle architecture & Feedback Model. CSAT increase from 7.8 to 8.5

Waalaxy: Shifted output towards outcome. ARR from 7M to 8.5M. Managed 3 PMs.

Wizville: Product function built from the ground up. Member of the executive committee.

Available for assignments starting September in Montpellier or fully remote.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Montpellier (up to 50km)

BackMarket
Principal PM Care Platform
E-COMMERCE
February 2026 - Today (6 months)
Montpellier, France
E-commerce marketplace (refurbished), 700+ people.
Structuring of the Care Platform. Migration and repositioning of the Help Center from Zendesk to Intercom.
Design of the Help Request lifecycle architecture.
Automated ticket classification, insights extraction, and AI-powered feedback loops.
Omnichannel integration of support channels.
User feedback management.
Scope at the intersection of Product Management, Ops, AI, and Engineering on a high-volume platform.
Product Ops Product-Market Fit Customer Care Product Management Artificial Intelligence
Waalaxy
Head Of Product
SOFTWARE PUBLISHING
December 2024 - June 2025 (6 months)
Montpellier, France
B2B SaaS Scale-up (LinkedIn automation), 50+ people.
Shift of the product organization from feature output to outcome-driven delivery. Redesign of the Discovery-to-Delivery process across 3 cross-functional squads: ShapeUp, feasibility checkpoints, UX/Tech rituals.
Coaching of 3 Product Managers, 2 Product Designers, 1 Data Analyst. Activation and retention strategy for the Team product. Backlog prioritization, OKRs, focus areas. ARR from 7M to 8.5M during the period.
Team Management Product Management Product Coaching Change and Transformation Management Product Led Growth
Wizville
Chief Product Officer
SOFTWARE PUBLISHING
October 2023 - November 2024 (1 year and 1 month)
Paris, France
B2B SaaS Scale-up (customer feedback management).
Product function built from scratch: recruitment, product rituals, discovery and delivery process.
Management of 5 people: 3 Product Managers, 1 Data Scientist, 1 Product Designer.
Structuring of the data team.
Definition of product strategy and PLG (Product-Led Growth) launch. Member of the executive committee, reporting to the Board of Directors.
Alignment of product, engineering, and business.
Team Management Product Management Board Member Corporate Strategy Product Ops