Freelancer profile translated to English.
Back to original languageAbout Jlb
I help insurance companies, brokers, and insurtechs reduce average processing time and lower unit costs through structured, automated, and compliant outsourced management.
Immediately available for outsourced claims management assignments with:
Insurance Companies
Brokers
Management Delegates
Expertise Firms
French
Native or bilingual
English
Conversational
Can work on-site
Lyon (up to 50km)
Experience
- AXA IARD ET PARTENARIATSCustomer Service Settlement AdvisorBANKING AND INSURANCEJune 2025 - December 2025 (6 months)69003 Lyon, FranceManagement of opening, settlement, and collection of files for motor fleet insureds. Processing of emails, letters, incoming and outgoing calls. Verification of guarantees, expertise, and negotiation. Complete follow-up of files concerning motor insurance contracts for theft coverage.
- PACIFICAProperty and Casualty/Motor/Civil Liability Claims ManagerBANKING AND INSURANCEJune 2022 - June 2025 (3 years)69007, Lyon, FranceManagement of recourse, settlements, and collection. Processing of emails, letters, incoming and outgoing calls. Verification of guarantees, expertise, and negotiation. Application of IRSI, CIDECOP, IRSA, and personal civil liability conventions. Complete follow-up of files concerning home and motor insurance contracts for all guarantees.
- POLYEXPERTHome Multi-Risk Operations OfficerBANKING AND INSURANCESeptember 2019 - May 2022 (2 years and 8 months)69100 Villeurbanne, FranceProcessing of calls, emails, and agenda management. Management of missions: registration, qualification, evaluation. Application of conventions (IRSI, CIDECOP, CIDEPIEC). Management of recourse and relations with agents, brokers, and insurers.
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Education
- CERTIFICATE OF SALES ADVISOR IN BUSINESS AND TOURISM TRAVEL (LEVEL BAC+2)AFTRAL2018CERTIFICAT VENDEUR CONSEIL EN VOYAGES D'AFFAIRES ET DE TOURISME (NIVEAU BAC+2)
- BTS TOURISMIEFT LYON2017BTS TOURISME
Skill set
Categories
- Other