Freelancer profile translated to English.

Description

Consultant offering support around ITSM issues, both process/practices focused (ITILv3/ITIL4) and tool focused (ServiceNow).

Certified in multiple areas, I have the ability to coach individuals or train teams on all these topics.

- ITIL v3

- ITIL4

- Prince 2

- CobiT 5

- ISO 27001

- ISO 27005

- ServiceNow ITSM / ITOM / ITBM / CSM / HR / GRC / Security

Languages

Workplace preferences

Can work on-site

Paris (up to 10km)

Freelance
Freelance
January 2022 - Today (4 years and 5 months)
Strategic & Tactical Advisory Individual Coaching
Chanel
ITSM/ ServiceNow - Deployment Services Lead
July 2021 - December 2021 (5 months)
Servicenow
Principal Technical Trainer
SOFTWARE PUBLISHING
September 2017 - July 2021 (3 years and 9 months)
Paris, France

Be the first to recommend Julien

Help this freelancer shine by sharing your experience working together.

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

Baptiste Duhen

Fullstack developer

4.6

(4)

Amed Hamou

Senior Lead Developer

(2)

Audrey Champion

Web developer

4.3

(3)

Master of Management
Dominican University of California
2009
Master's degree, Management and Marketing of IT
Master, Computer Engineering
SUPINFO - The International Institute of Information Technology
2009
Master, Ingénieurie Informatique

Julien Bertrand

ITSM Expert ITILv3/ITIL4 Consultant - ServiceNow